What are the responsibilities and job description for the Member Experience Specialist I position at Kirtland Credit Union?
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.
We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a part-time, 100% On-Site position based at our Los Lunas Branch in Los Lunas, NM.
Join the rest of our teammates and become eligible for a generous benefits package that we offer:
• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year!
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Travel Assistance
This is what we would like you to do:
• Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships.
• Responsible for problem resolution resulting in win-win for the member and the Credit Union.
• Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services.
Primary Job Duties:
• Assumes responsibility for the effective and professional performance of member service functions.
• Meet with members, create and enhance member relationships
• Proactively analyze member financial needs and present product or service options
• Basic knowledge of all deposit and consumer loan products and services.
• Complete account maintenance tasks such as: check orders, debit cards and other related duties.
• Answers questions and solves problems for members by listening, collecting data, offering a variety of options.
• Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations
• Has basic knowledge of IRA accounts.
• Consult with members regarding basic money management and financial matters, as appropriate.
Education/Certification:
• High School Diploma or equivalent
• Bachelor’s degree preferred.
Experience Required:
• Minimum one year’s cash handling experience, sales and customer service preferred.
• Previous lending or sales experience preferred.
• Experience with IRA and other consumer deposit products preferred.
• Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred.
• Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction.
• Experience with customer service, identifying needs and providing solutions in a professional manner.
Required knowledge, skills and abilities:
• Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the members trust.
• Able to create and maintain strong relationships.
• Strong analytical and financial skills.
Bilingual a Plus! Differential available for Bilingual Candidates!
To apply for this exciting opportunity, visit our careers page at www.kirtlandcu.org/careers
Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.