What are the responsibilities and job description for the Video Banker position at Kish Bank?
Are you passionate about providing exceptional customer service in a digital-first environment? We’re looking for a Video Banker to connect with clients through video banking technology and other digital tools. In this role, you’ll build strong relationships by delivering meaningful, consultative service, processing transactions, opening and maintaining accounts, and promoting human-enabled digital solutions. You’ll also have the opportunity to refer clients to other lines of business, ensuring they receive comprehensive financial support. If you thrive in a dynamic, technology-driven setting and enjoy making a difference for customers, we’d love to hear from you!
Please note: this role is a full-time position that will require working outside of normal business hours. Availability between 7 am and 7 pm on weekdays, and 9 am to 12 pm on Saturdays is a must.
Essential Functions:
- Deliver exceptional service and responsiveness to meet the needs of both internal and external clients.
- Process daily transactions and provide general customer service with accuracy and efficiency through video banking technology.
- Assist with administrative functions, maintain customer files, and support bank operations as needed.
- Provide customer support using digital banking tools.
- Ensure compliance with all bank policies, procedures, and regulatory guidelines to mitigate risk.
- Perform other duties as assigned.
Qualifications:
- Prior experience in a banking environment preferred.
- At least one (1) year of customer service experience preferred.
- Demonstrates professionalism across all customer interactions, including digital, in-person, phone, and written communication.
- Strong verbal and written communication skills.
- Skilled in problem resolution with demonstrated critical thinking abilities.
- Proficient in technology with the ability to troubleshoot independently.
Learn more about our benefits at mykish.com/careers.
Kish is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
