What are the responsibilities and job description for the Senior Manager, Order Management position at Kiss Products, Inc.?
Job Description Summary :
The Senior Manager for Sales Operations will contribute to KISS' vision of excellence by supporting retailers and distributors in delivering excellent customer service to our business partners. We are seeking an experienced and highly motivated individual with management experience to work collaboratively with all cross functional teams. This role is responsible for managing end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. The ideal candidate will have a strong background in order management, supply chain operations, and team leadership.
Job Description : Responsibilities
- Ensure seamless order processing and fulfillment
- Oversee the entire order lifecycle from order entry to delivery, ensuring accuracy and timeliness for EDI orders
- Develop and implement order management processes and best practices to improve efficiency and customer experience
- Collaborate with cross-functional teams including Sales, Finance, and Supply Chain to optimize order workflows
- Liaise with transport carrier on issues relating to deliveries, returns / rejections. Issue return authorization when necessary
- Monitor order processing metrics, analyze trends, and drive continuous improvement initiatives
- Ensure compliance with company policies, industry regulations, and customer requirements
- Address and resolve escalations related to order discrepancies, delays, and fulfillment issues
- Utilize order management systems (OMS) and enterprise resource planning (ERP) tools to enhance operational efficiency
- Participate in customer meetings & communication to customers where appropriate
- Provide post shipment support and be responsible for shortages, overages, and other claims investigations
- Coach, mentor, and develop the order management team to foster professional growth and high performance
Qualifications & Experience
We offer a competitive benefits package!
Qualification(s) : Education(s) :
Bachelor of Arts (B.A) (Required)
Work Experience :
Experience Range IV : 8 - 13 years of relevant experience or industry exposure in a related field
Skill(s) :
EDI System, People Management, SAP Sales and Distribution (SD), Self-Management
Language(s) : English
Certification(s) : Not Applicable
The anticipated compensation range is
91,000.00 - 172,000.00 USD Annual
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Kiss Nail Products, Inc., or Kiss Distribution Corporation or Ivy Enterprises, Inc., or AST Systems, LLC, or Red Beauty, Inc., Dae Do, Inc., KDC GA Corp. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Salary : $91,000 - $172,000
