What are the responsibilities and job description for the Administrative Support Specialist - Customer Service position at Kistler Group?
Key Job Functions:
The Customer Service Administrator is responsible for delivering top-notch customer service to internal teams and external customers. This role involves providing administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining open communication channels.
Main Tasks:
- Interact with customers as the primary point of contact, handling non-product related inquiries like order status, repair updates, quotes, and payments.
- Verify customer quotes, confirming details such as prices, terms, and shipping information.
- Transform verified quotes into orders after receiving and confirming the customer's purchase order.
- Generate precise invoices and ensure timely delivery to customers.
- Maintain regular communication with customers regarding delivery updates, purchase order changes, and other pertinent information.
- Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
- Assist Inside and Outside Sales Representatives with maintaining and updating the C4C database.
- Collaborate with Sales teams on quote generation.
- Work closely with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as necessary.
- Provide requested data and information to Sales Engineers and Managers.
- Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
- A high school diploma or equivalent is required.
- Two or more years of experience in customer service or a related field is preferred.
- Familiarity with Export Compliance Procedures is beneficial.
- The ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods is essential.
- Knowledge of transducers and related electronics is advantageous.
- Proficiency in Microsoft Office Products is required.
- Strong organizational skills are necessary.
- Experience with ERP and CRM databases is desirable.
- Excellent written and verbal communication skills are crucial.
- Physical requirements include the ability to sit at a desk 80% of the workday and use a computer for 80% of the workday.
