What are the responsibilities and job description for the Field Service Support Specialist position at Kistler Group?
Position Summary:
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication.
Key Responsibilities:
- Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
- Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
- Convert verified quotes into orders upon receiving and confirming the customer's purchase order.
- Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
- Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
- Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
- Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
- Support quote generation with guidance from Sales teams.
- Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
- Provide Sales Engineers and Managers with requested data and information.
- Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
- High school diploma or equivalent.
- Two or more years of experience in customer service or a related field.
- Familiarity with Export Compliance Procedures.
- Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
- Knowledge of transducers and related electronics.
- Proficient in Microsoft Office Products.
- Strong organizational skills.
- Experience with ERP and CRM databases.
- Excellent written and verbal communication skills.
- Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
About Kistler:
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances.
