What are the responsibilities and job description for the Sales Support Operations Manager position at Kistler Group?
Position Summary :
This role is pivotal to ensuring the efficiency & effectiveness of sales processes. The ideal candidate will possess strong leadership skills, an analytical mindset, & a passion for delivering an exceptional customer experience while driving process improvement & sales growth. The role combines strategy & insights, considering market research, data analytics & competitive intelligence to provide strategic recommendations that support business growth, product launches & long-term planning. The role will work closely with cross-functional teams to ensure strategic alignment & informed decision making.
Key Responsibilities :
Leadership & Team Management :
- Lead, mentor, & motivate Sales Operations team across several US locations & serving multiple industries to achieve performance goals.
- Recruit, hire, & train sales representatives to build a high-performing & customer-focused team.
- Ensure an elite customer experience by embedding a “customer first” mindset within the team.
- Proactively address customer needs & resolve challenges to build long-lasting relationships.
- Develop key performance indicators (KPIs) to track the effectiveness of changes & initiatives, using data to make recommendations for continuous improvement across the business.
- Prepare & present strategic insights, market trends, & competitive intelligence reports to senior leadership, influencing decisions across the NA region.
Sales Process Optimization :
Market Analysis & Forecasting :
Qualifications & Experience :
About Kistler :
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
