What are the responsibilities and job description for the Fire Service Manager position at Kistler O'Brien Fire Protection?
Who We Are
Kistler O’Brien Fire Protection is a leader in the commercial fire protection industry and has grown into a regional life safety partner of choice during its 90 years of operation! Our team of more than 200 associates works daily knowing that they are part of something bigger, working to protect the people and property of our customers. Our employment opportunities are not just jobs but an avenue to make a difference in our communities.
If you are passionate about making a daily impact, Kistler O’Brien is the right place for you! Even with little or no experience, you can succeed and prosper with our organization’s robust training program that can help you earn industry certifications, on-the-job education, and career-advancing knowledge. As a member of the KOB family, you can grow into a successful career in the fire protection business.
Our organization is growing and seeking great individuals to help provide exemplary service to our customers across the tri-state area. With regional offices in Bethlehem, Reading, and Paoli, Pennsylvania, we have employment opportunities that are local to you and ready to be filled immediately. Start a new career path today with a family-oriented, growing company, and help us advance life safety in the workplace!
Position Summary:
Responsible for managing the day-to-day operations of a service department.
Essential Duties and Responsibilities:
- Confers with service coordinator to verify that jobs are scheduled and completed in a timely manner.
- Interacts with employees and customers in response to their concerns and questions
- Supervises, trains and motivates staff.
- Provides technical advice, support and coaching to staff.
- Develops clear and concise goals for staff and division.
- Conduct staff meetings, safety inspections and monthly feedback meetings with technicians.
- Manages and maintains fire training program.
- Review repair summaries for completion and accuracy.
- Initiate first day of the month open order reports and examine for delinquent work orders.
- Monitors, ensures, and reviews customer service expectations through online surveys.
- Monitors job profitability, productivity, and accuracy by reviewing sales orders, inspection reports, deletes and dispatch board.
- Review completed technician schedules and communicated with all stakeholders on equipment, safety training and other important information needed for job.
- Manages tools, supplies and inventory.
- Fills in for service coordinators and technicians as needed.
- Ensures compliance with company safety procedures.
- Implements programs, plans and processes to meet division goals, revenue, and profitability.
- Conducts staff reviews and manages attendance records
- Investigates, document and control all damage reimbursement expenses.
- Administers and oversee compliance with company policies and procedures.
- Conducts on site quality control inspections.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Direct Industry preferred.
- Low Voltage Electrical or Fire Alarm experience preferred.
Education and/or Experience:
- High school diploma or general education degree (GED).
- Trade of Technical school preferred
We are Seeking to Retain Our Employees by Offering a Comprehensive Benefits Package:
- Health Plan (Medical, Dental, Vision)
- 401K Matched Retirement Savings
- Health Savings Account (HSA)
- Employee Assistance Program
- Paid Time Off and Holiday Pay
- On-the-job Training and Company-assisted Professional Certifications
- Company Provided Cell Phone and Tablet
- Boot and Prescription Safety Glasses' Allowance
Job Type: Full-time
Schedule:
- 8-hour shift
- M-F
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