What are the responsibilities and job description for the Operations Manager position at Kitchen Solvers of Madison?
Job Description
Job Description
BENEFITS / PERKS :
Competitive Compensation
Flexible Schedule
Training and Career Development
SUMMARY OF ROLE :
The Operations Manager is responsible for initiating, coordinating, and completing all clerical and basic accounting functions that support operations and field services as directed by the Owner or other senior staff members.
ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to :
Handles all incoming calls, social media / internet messages, and inquiries. Appropriately resolves inquiries or complaints, and / or directs the caller to the appropriate party.
Manages project documentation from sales to contract to fulfillment.
Creates and manages material orders.
Responds to initial Sales lead requests, completes Lead Information Sheet, determines lead quality with Sales Manager, and schedules in-home consultation. Review and maintain lead / customer info (Log calls, tasks, update info, and Status) in Serviceminder and QuickBooks (for contracted customers only).
Performs basic accounting functions related to billing including but not limited to estimate processing, invoicing, creating deposit slips, bill processing, and follow-up.
Supports and maintains positive relations with all subcontractors and vendors. Submit material orders for contracted projects and follows up on delivery times and freight claims with respective vendors / suppliers.
Participates in marketing, promotions, and customer service management, including but not limited to service satisfaction and client referral programs. Manages internet and social media platforms in conjunction with KS Home Office staff.
Tracks inventory level of and places orders for all office and field service supplies.
Manages product finish sample inventory.
KNOWLEDGE, SKILLS & ABILITIES
Excellent organizational skills, with a demonstrated ability to organize, plan and prioritize multiple projects and deadlines.
Self-motivated, with a dedication to keeping up to date professionally, and applying new knowledge to the job.
Outstanding attention to detail.
Effective communication skills with employees at all levels.
Experience with computers, computer software (Microsoft Office applications), and other relevant forms of technology, including the use of email.
Associates degree or educational equivalent preferred.
1-2 years or more office assistant experience, or the equivalent combination of education and on-the-job experience.
Knowledge and experience with QuickBooks preferred.
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