Business Change & Communications Manager

Kitestring is a 20 -million-dollar company with 100 associates and growing. We are a 25 year old start up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.

Our Core Values are Transparency, People Driven, Empowered, Quality focused and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?

Benefits

• Kitestring offers excellent benefits to its employees including:
• Flex PTO
• Maternal/Paternal Leave Policy
• Healthcare Benefits for Spouse, Domestic Partner, and Dependents
• Matching 401k 2-1 up to 4%
• H1B and Perm Sponsorship

Overview:

We are seeking a Business Change & Communications Manager to lead and support the communication and coordination efforts surrounding ongoing system enhancements and business changes. This role will serve as the connective tissue across our Reporting, IT, Engineering, Product, and Business Operations teams, ensuring that all changes are clearly communicated, effectively tracked, and seamlessly aligned with business operations.

Key Responsibilities:

• Change Management Coordination:
• Lead and manage the change control process across multiple departments, ensuring structured communication and alignment with operational goals.
• Cross-Functional Communication:
• Act as the liaison between technical and business teams to ensure clarity, timeliness, and consistency in messaging and execution of system changes.
• Change Tracking & Governance:
• Establish and maintain a robust framework for documenting, tracking, and reporting on business changes and system enhancements.
• Stakeholder Engagement:
• Facilitate discussions and updates with internal stakeholders to align priorities, gather feedback, and ensure organizational readiness.
• Training & Enablement:
• Support change adoption by developing and delivering communications, training materials, and user guides as needed.
• Risk Mitigation:
• Identify potential risks and resistance related to changes and proactively develop mitigation strategies to support business continuity.

Qualifications:

• 5 years of experience in change management, business transformation, or communications within a technical or operational environment.
• Strong understanding of system enhancement cycles and business process change.
• Exceptional communication skills, both written and verbal.
• Experience managing cross-functional teams and stakeholder alignment.
• Familiarity with change management frameworks (e.g., Prosci, ADKAR) is a plus.
• Proficient in collaboration tools (e.g., Confluence, JIRA, Microsoft Teams, etc.).