What are the responsibilities and job description for the Customer Success Manager position at Kiteworks?
Job Description
The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing customer relationships that promote retention, loyalty and growth. In assigned accounts, you will develop working relationships, schedule executive sessions, and review current use and present product roadmaps.
This high-touch position requires a strong attention to detail and follow through. The ideal candidate will have a passion for technology, is obsessed with helping customers succeed and loves working in a fast-paced environment.
Job Requirements:
- Strong enterprise customer skills required, with a high level of professionalism and ability to work in complex situations.
- Minimum two-years enterprise sales experience
- Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives.
- Ability to drive value propositions with customers and provide guidance for their long term success
- Fast learner who can understand and articulate technology at any level.
- Must be self-motivated, able to multi-task and manage priorities effectively and work well as a part of a globally distributed team.
- Must have a positive attitude and high energy level to inspire the team and to create great relationships with our valued customers.
- Bachelor’s degree in technology or related field preferred.
- Ability to travel 25%.
Job Responsibilities:
- Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts.
- Relentlessly strive for senior level (C-level) engagement at Kiteworks customers.
- Be a fanatic advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that deployments are successful.
- Independently provide ongoing and proactive vision and guidance regarding initiatives at assigned customers.
- Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Kiteworks team.
- Nurture customers regarding the utilization of their purchased solutions and the value derived.
- Monitor customer health, identify risk, develop success plans and deliver recommendations.
Job Benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
