What are the responsibilities and job description for the IT System Administrator I, II or Officer (DOE) position at Kitsap Bank?

Job Description

Join the Kitsap Bank Family as an IT System Administrator I, II or Officer!

Kitsap Bank is an independently owned, local bank whose roots trace all the way back to 1908. We are focused on the long-term, and being responsible stewards of the resources entrusted to us by our customers, our communities, and the environment. As a local, woman and family-owned company, our culture is like a big family, and we recognize our responsibility in supporting others—giving back both time and money into the causes that enrich our communities. Kitsap Bank has been recognized numerous times by the Puget Sound Business Journal and its employees as one of Washington's Best Workplaces.

Summary : Supports the Banks use, optimization, customization and end user support of certain retail banking tools including FIS Deposit Origination, Service Request Management, Connections, IBS Teller and ancillary plugins. In addition, utilizes tools such as BIC to prepare and fulfill custom report requests.

Grade : 17 Range : $25.52 - $38.32

18 Range : $27.41 - $41.11

19 Range : $77,968.80 - $100,502

This position may be eligible for an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions :

Supports product technical customization. Gathers necessary information, works to verify configuration, and debugs as necessary for resolution.
Responsible for performing system analysis and related activities which may require research and problem resolution.
Provides technical / engineering support for new and existing applications.
Supports the timely, effective, and quality delivery of configurations of software into production.
Supports and tests applications based on business requirements and / or best practices.
Creates required technical documentation.
Collaboratively works with the FIS support team to resolve or diagnose defects.
Exercises judgment within defined procedures and / or practices.
On a daily basis validates that scheduled BIC reports run as scheduled and that they are accurate.
Serves as a liaison for branches for assistance with Teller system and Deposit Origination, Service Request Management and Connections CRM systems.
Researches, recommends, configures, tests and deploys retail service systems.
Prepares and maintains daily, weekly and monthly core system reports utilizing BIC
Utilizing report writer software aka BIC, creates special reports as requested.
Utilizes report writer software to insure data integrity and proper field mapping
Works with the Learning and Development Department to keep them informed of necessary changes in IBS Teller, Deposit Origination, and Service Request Management and Connections that impacts users. Supports new releases, off cycle releases, new products, and other manual processing projects.
Assists support departments in helping to respond to questions.

Additional Responsibilities :

Other duties as assigned.

Required Education, Experience, and Skills :

High School Diploma or GED required. Associates degree or technical school training in technical data analytics preferred.

A minimum of 1-2 years of experience working in a systems support and / or data analytics / reporting environment.

An Equivalent combination of education and experience may be considered.

Knowledge of Microsoft Office – Word and Excel.

Strong analytical and problem solving skills.

Detail-oriented and able to work with accuracy.

Strong organization and time management skills.

Able to manage and prioritize multiple tasks and remain flexible to changing requirements.

Ability to work independently and be a self-starter.

Excellent oral and written communication skills.

Excellent customer service skills.

Exhibits a professional manner in dealing with others and works to maintain effective working relationships.

Knowledge of banking products and services.

Must be self-directed and able to work with minimum supervision.

Ability to work under pressure and maintain composure when faced with a disaster.

Must be thorough and detail-oriented.

Must be a team player with a positive attitude.

Ability to effectively utilize computer technology.

Ability to operate standard bank / office equipment such as a copy machine, telephone, fax machine, and ten-key calculator

Physical / Mental Requirements :

Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands / wrists.

Requires use of close and distance vision.

Ability to read, write, speak and understand English and effectively communicate with Bank clients.

Ability to discern information and formulate appropriate action.

Ability to lift up to 30 pounds.

Benefits Provided :

Medical

Dental

Vision

Flexible Spending Accounts and Health Spending Accounts

Lifestyle Spending Accounts

Health Reimbursement Accounts

Employee Assistance Program

Company Sponsored Life / AD&D and Long Term Disability

Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life / AD&D Insurance)

Pet Insurance

Retirement :

401k (match 4%) and Profit Sharing

Time Off :

10 Vacation Days for I & II and 15 Vacation days for Officer (prorated for first year)

2 Personal Days

1 Volunteer Time Off Day

11 Holidays

1 Sick Day per Month

Salary : $77,969 - $100,502

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IT System Administrator I, II or Officer (DOE)

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