IT Specialist

Join our team at Kitsap Community Resources as an IT Specialist! This pivotal role offers the opportunity to support and work with many teams to advance a wide variety of systems across a diverse operation. KCR offers a great work-life balance with a Monday through Friday schedule and employer-paid benefits.

Job Title: IT Specialist
Department: Operations
Starting Wage: $27.25
Position Type: Full Time, Hourly, Non-Exempt
Direct Supervisor: Operations Director
Work Environment: Office with some travel between sites

Job Summary

The IT Specialist is responsible for providing helpdesk support maintaining, troubleshooting, and upgrading computer and software systems, network equipment, and the agency phone system. This includes addressing hardware and software issues, ensuring the integrity of voice, data, and wireless services, and supporting end-users both in-person and remotely. The role involves installation, repair, training, and documentation, while also managing agency devices, cellular accounts, and security systems. Strong problem-solving, organizational, and customer service skills are essential, alongside a working knowledge of operating systems, software, and network management tools. A proactive approach to identifying and resolving IT issues as well as strong communication skills are essential for the success in this role.

KCR Mission, Vision, & Core Values

Mission:
Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

• Integrity – taking care to honor our commitments in an ethical manner
• Compassion – genuinely empathizing with those we serve
• Excellence – demonstrating a high level of performance in all we do
• Diversity – showing honor and respect to all individuals we serve
• Collaboration – so we seek out partnership opportunities
• Teamwork – supporting our employees and partners as we fulfill our mission

Job Requirements

Qualifications:

• Required Education: H.S. Diploma
• Preferred Education: B.A./ B.S. in IT Related field (i.e. Computer Science, IT, Information Systems, Cybersecurity, Network or Software Engineering, or Computer Engineering.)
• Required Experience: 2 years' experience in IT, professional network, or server management
• Preferred: Demonstrated Successful professional experience in a technical and/or mechanical position.
• Preferred: Experience with Microsoft Enterprise and on-premises management, firewalls, network switches, servers, MS Entra/365, Active Directory, Group Policy, DHCP, DNS, Windows Server and 10/11, PowerShell
• Preferred: Multi-lingual a plus.
  
• Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).

Knowledge, Skills, & Abilities:

• Must demonstrate recognition and compassion for low-income peoples.
• Working knowledge of or ability to develop a working knowledge of agency hardware, operating systems, software, and programming.
• Demonstrated ability to manage multi-server systems and a network across multiple locations.
• Ability to connect and communicate technical subjects with non-technical people.
• Ability to achieve success in high pressure situations.
• Demonstrated ability to multi-task or prioritize various simultaneous projects.

License(s) and/or Certifications:

• Valid Washington State Driver's License
• Ability to obtain proof of insurability for operating an automobile.
• Preferred: Certifications in Cybersecurity, Networking, IT Fundamentals, or Microsoft Administration

Essential Physical and Mental Functions

• Position requires intermittent sitting, standing, walking, twisting, and bending for extended periods.
• Required to work in tight spaces
• Must be able to lift up to 50 pounds worth of computer equipment.
• Simple grasping and hand manipulation required as well as reaching above and below shoulder level
• Exposure to noise and temperature associated with large quantities of computer equipment.
• Must be able to remain calm in difficult circumstances.
• Cognitive ability to recognize and address concerns or agency needs.
• Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.
• Must have reliable transportation be able to travel between locations (within 30 miles).
• Cognitive ability to discern accuracy and apply to work as necessary.
• Self-awareness to recognize when tasks exceed current knowledge or skill limitations and address them while also informing supervisor.
• Cognitive and emotional ability to understand the gravity and potential impacts of decisions and actions on agency workflow and community services.

KCR Basic Expectations

• Must be able to exhibit regular attendance
• Occasional work outside of normal hours of operations.
• Conducts business and performs responsibilities with honesty, empathy, and integrity in alignment with KCR Code of Ethics
• Demonstration of service delivery that aligns with KCR Mission, Vision, and Core Values
• Proactively takes appropriate steps to maintain a safe, clean, healthy, and professional working environment, seeks guidance from supervision/management when there are questions
• Responsive to agency or departmental needs with patience and grace.

Responsibilities- Included but are not limited to:

• Support and maintain KCR networks to ensure and maintain stability and integrity, and timely response to issues.
• Coordination with various staff and management to promote uninterrupted service delivery.
• Provide and support preventative maintenance and report on system needs and planning.
• Ensure compliance with KCR Polices & Procedures for appropriate use of agency technology through proactive approaches and regular monitoring.
• Assess agency and individual program technology needs and provide appropriate support including researching technology-based solutions or recommending the purchase necessary equipment.
• Maintain recordkeeping and reporting systems to ensure accurate information, with timely completion and follow up.
• Gather and maintain data on all KCR devices and systems.
• Operates a wide variety of handheld power and manual tools both indoors and outside.
• Deliver and provide support to end users on various software and hardware required for efficient agency operations.
• Assess, diagnose, and recommend technical solutions for a wide array of equipment and software applications, seeking guidance from leadership and coordinating implementation to promote smooth adoption and operation.
• Assist in the development and implementation of training programs around appropriate technology-based topics. Includes, tracking completed training, facilitating training, maintaining records and enrollments.
• Remain up to date on current technology trends and potential avenues for the agency to provide the best service possible to the community.
• Coordinate with other departments and divisions to establish necessary systems for IT on-boarding, off-boarding, or supporting all KCR teams.
• Assist in the planning, preparation, and facilitation of presentations to a wide variety of audiences
• Other Job-related duties as assigned.

Behaviors

• Demonstrates support of KCR efforts within the agency and community
• Works collaboratively with supervisors, co-workers, and KCR participants
• Displays positive attitude in the workplace
• Takes personal responsibility for own words and actions
• Demonstrates willingness to work toward the greater good of KCR
• Demonstrates engagement in work activities by participating in meetings, events, and employee committees
• Positively contributes to the workplace culture ensuring a welcoming and inclusive environment
• Interacts with co-workers in a positive manner
• Proactively seeks out information and guidance in the performance of their job responsibilities.
• Demonstrates a positive demeanor in all interactions with staff and clients and seeks guidance from supervision and management when experiencing difficulties.
• Dresses appropriately for the expected daily tasks

Growth

• Demonstrates a continuous quality improvement mindset through individual work, interpersonally, and in team settings
• Works consistently towards qualification completion including degree completion and/or required certifications/credential(s)
• Establishes and communicates professional goals and demonstrates progress towards those goals which may include education, training, future career path, vertical job loading, shadowing, and job share
• Demonstrates initiative by seeking training opportunities and completing additional annual professional development
• Maintain industry professional and technical knowledge by attending relevant workshops, reviewing professional publications and participating in professional organizations

Work/Life Balance

KCR offers a robust benefits package to support balance between work and life outside the workplace.

• Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
• 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
• 6.5% Employer Contribution to 401K after first 12-18 months of employment
• Employee Assistance Program
• Employee Wellness Program
• Employee Growth & Development Training Programs
• Communicates regularly with co-workers and supervisor/manager to relate wellness levels and awareness

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.

Kitsap Community Resources is an “at-will” employer.

KCR recognizes that ideas come from a diverse mix of minds, backgrounds, and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives, and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status, or any other protected category under federal, state, and local law.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment based on any of these characteristics.