What are the responsibilities and job description for the Quality Assurance Specialist position at Kitsap Mental Health Services?
Full-Time Quality Assurance Specialist
Hiring Range: $26.89 – $33.61 Per Hour
Benefits:
- Comprehensive Health & Wellness Coverage: Enjoy extensive health, dental, and vision benefits to support your well-being, with access to top-tier care and services.
- Generous Paid Time Off: Take advantage of up to 19 days of paid time off (PTO), plus 2 mental health days and 10 paid holidays in your first year, giving you the time you need to recharge and take care of yourself. (Pro-rated for part-time employees.)
- Company-Paid Life & Disability Insurance: We’ve got you covered with short-term disability, long-term disability, and life insurance, all provided at no cost to you, so you can feel secure in every situation.
- Student Loan Assistance & Professional Development: Benefit from student loan repayment assistance and a commitment to your growth with extensive training and development opportunities to advance your career.
- 403(b) Retirement Plan: Take control of your future with a wide range of investment options in our 403(b) plan. Depending on eligibility, you could also receive generous company contributions to help grow your retirement savings.
- Employee Assistance Program (EAP): Access confidential support through our EAP, offering resources for personal and professional challenges, including counseling, financial advice, and more.
- Pets Best Pet Insurance: Keep your furry family members healthy with comprehensive pet insurance for your cats and dogs, covering a variety of treatments and services.
- 2MorrowHealth Behavioral Change App: Improve your mental and physical well-being with free access to 2MorrowHealth, a powerful app designed to support healthy behavior changes and wellness goals.
- Home Support Services: Whether you’re buying, selling, or refinancing, we offer valuable resources to assist with your home journey, helping you navigate the process with confidence.
- Dynamic, Collaborative Team Environment: Join an incredible team that thrives on collaboration, creativity, and support, where every voice is heard and every idea valued.
Kitsap Mental Health Services is hiring a Quality Assurance Specialist to play a critical role in supporting the delivery of high-quality behavioral health services. You will evaluate clinical performance, ensure compliance with state and federal regulations, and collaborate on developing effective strategies to enhance clinical processes and documentation. This position offers the opportunity to influence agency growth and improve outcomes through data-driven decision-making and collaborative efforts.
Primary Responsibilities:
- Conduct reviews across all clinical programs to ensure compliance with regulatory standards and alignment with best practices.
- Collaborate with clinical and operational teams to evaluate and enhance recovery-oriented, patient-centered care delivery.
- Track program outcomes, identify trends, and provide recommendations to promote staff growth and improve client care.
- Review client documentation to ensure services align with agency guidelines and meet the needs of clients.
- Develop and refine processes, workflows, and systems to facilitate quality care and ensure regulatory compliance.
- Provide education, training, and technical assistance to staff in collaboration with the Quality leadership and Training Department.
- Support quality improvement initiatives addressing gaps in care and health disparities.
- Assist in audits, including Department of Health, Managed Care Organizations, and internal reviews, by pulling and reviewing charts and ensuring preparedness.
- Generate reports tracking client engagement, clinical responses, and discharges to improve client care and health equity.
- Stay up to date on all behavioral health treatment standards, regulatory requirements, and compliance practices.
- Work collaboratively with teams to address and improve operational efficiency and client outcomes.
Minimum Qualifications:
EDUCATION: Bachelor’s Degree in social work, psychology, nursing, or other behavioral health or human services field.
LICENSURE: Registered Agency Affiliated Counselor (as of 2024/2025)
EXPERIENCE: Experienced (minimum 2 years of job-related experience)
Minimum of 2 years of direct clinical experience in psychiatric, behavioral health, or related treatment.
Preferred Qualifications:
EXPERIENCE: Experienced (minimum 4 years of job-related experience)
Experience in patient assessment, family motivation, treatment planning and communication with external review organizations or comparable entities.
Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.
Salary : $27 - $34
