Leasing Consultant - Lakes at Crossbridge

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

POSITION SUMMARY:

Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·           Lease apartments through telephone sales and apartment tours with prospective residents.

·           Follow up and establish rapport with prospective residents and current residents.

·           Provide excellent customer service at all times.

·           Present apartment community in a professional manner at all times.

·           Coordinate move ins and move outs to provide for an enjoyable experience for all residents.

·           Manage lease negotiations, assist with resident retention and manage the renewal process.

·           Assist in providing and maintaining excellent curb appeal.

·           Maintain compliance policies and procedures as set forth from HKP and the Compliance Department.

·           Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.

·           Assist manager with rent and delinquency collection.

·           Assist manager in providing account information to the property supervisor and credit agencies.

·           Assist manager with resident relations and enforce all community rules and regulations.

·           Supervise all neighborhood committee activities.

·           Provide outside marketing and establish rapport with local businesses and community agencies.

·           Assist with office organization by filing and maintaining organized resident files.

·           Other duties as assigned.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

·           High school diploma or general education degree (GED)

·           No prior experience necessary

·           Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.

·           Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s.

·           Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.

·           Computer Skills – Beginner experience with MS Office.

TRAINING REQUIREMENTS:

·           Annually attend fair housing, section 42 and leasing classes.

·           Ongoing professional development.

PHYSICAL DEMANDS:

·           Rarely must sit, use hands to finger/handle/feel, reach with hands/arms, stoop, kneel crouch, crawl, bend or lift up to 25 pounds.

·           Occasionally must stand, walk, talk, hear and be exposed to outdoor weather conditions.

·           Close and distance vision is required.

WORK ENVIRONMENT:

·           Normally works in an environment with moderate noise.