Patient Access Representative - Business Office Department

KH summary:

Since 1922, Kittson Healthcare prides itself on providing continuous service to the citizens of Kittson County and surrounding areas. Today, Kittson Healthcare is a twelve-bed acute care federally designated Critical Access Hospital and fifty bed long term care facility which also includes a home healthcare agency, 8 bed assisted living facility and an ambulance service. There is a medical clinic located in the complex as well as a satellite medical clinic in Karlstad, Minnesota. We strive to treat every patient or resident that walks through our doors with highly personalized care. Our patients are not just numbers. They are family, neighbors, teachers, and community members.

DEPARTMENT: Business Office

SUPERVISED BY: Patient Access Rep Lead

SUPERVISES: None

STATUS: Non-exempt

JOB SUMMARY:

Patient access Rep will be expected to adapt to the needs of the schedule for patient registration(s), whether it be within Hospital or Clinic setting. Patient Access Rep will be responsible for answering phone calls, gathering information, and then transcribing the information into the computer system. This role will need to have ability to review insurance and demographic information on patients, as well as computer skills to submit the gathered information into appropriate allocated computer system software(s). Key responsibilities may include but are not limited to, insurance verification, pre-certification, referrals, second opinion management, insurance assignments, workers compensation authorizations, billing, exceptional customer service, scheduling and/or miscellaneous office duties.

JOB REQUIREMENTS:

KNOWLEDGE, SKILLS, ABILITIES:

• Proficiently be able to read, write, speak, and understand the English language.
• Strong verbal and written communication skills in order to interact with both patients and healthcare professionals.
• Must be able to work independently and be able to work effectively as a team member.

• Must be able to work with frequent interruptions, maintaining a high degree of concentration.
• Ability to communicate clearly and professionally with patients, families, and healthcare professionals.
• Possess problem solving skills.
• Proficient in using electronic health record (EHR) systems and other relevant healthcare software.
• Knowledge of or ability to learn EPIC EMR software program.
• Demonstrates exceptional interpersonal skills with a kind and welcoming demeanor, ensuring a positive experience for patients
• Excellent time management of one’s own time and time of others.
• Ability to participate and self-educate for job related needs.
• Ability to perform tasks via phone and computer systems.
• Excellent attention to detail to accurately process patient information and maintain comprehensive records.
• Possess the ability to actively listen, be adaptive to those that we serve.

QUALIFICATIONS:

• High School Graduate or GED.
• Post-secondary education, training, and/or certificate in Business, Healthcare Administration, Medical Receptionist and/or related degree (nice to have).
• Experience with EPIC EMR software program (nice to have).
• 1 year customer service experience.
• 1-2 years customer service experience in healthcare setting (nice to have).
• Must pass MN background check and fingerprinting.
• Complete TB test within the first 4 weeks of employment.

JOB SCHEDULE/LOCATION(S):

• Hallock, MN or Karlstad, MN
• Shifts are subject to change and will be scheduled either 1st, 2nd, or 3rdshift

Seeking primary 8:30am-5:00pm

• Healthcare settings include but are not limited to: Hospital, Ambulance, Clinic, Nursing Home, Lab, Radiology, therapy, inpatient/outpatient procedures and Business Office.

WHY WORK FOR US:

Full-time/Part-time

• Medical - Select plans are HSA eligible with employer contribution.
• Dental - Single plan is 100% employer paid.
• Vision - Single plan is 100% employer paid.
• Basic Life and AD&D - 100% employer paid policy with optional employee paid voluntary life AD&D.
• PTO/Extended Time Off.
• 403b plan - 3% employer match.
• Educational Scholarships.
• Employer paid CNA Training and Certification available.
• Employee Assistance Program.
• Cell phone discount.