What are the responsibilities and job description for the Sales Coordinator position at Kiva Brands, Inc.?
At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
Job Summary
The Sales Coordinators' responsibilities are developing existing accounts, supporting sales routes when coverage is needed, and supporting sales reps with client needs. This experienced salesperson must be highly knowledgeable about our product line, represent honesty, integrity, and professionalism, while providing exceptional customer service. You will partner with Suppliers, Logistics, and our Technologies team to achieve success.
This job is for you if...
- You love working in a team environment
- You organized, timely, and consistent
- You’ve been called an overachiever
- You have VERY strong communication skills- both verbal and through electronic communication.
As Kiva's Sales Coordinator, you will...
- Help with coverage of sales portfolios when the existing rep is out of office
- Generate and develop sales resources for the team
- Be a liaison between the Sales team and internal departments
- Coordinate with Metrc team to resolve issues with delivery documentation
- Update partners on deliveries and assist with scheduling off-day deliveries
- Assist in coordinating communication with AR team for credits and AR tasks
- Helping to supply information and update information for customers through our CRM or other relationship management software
- Coordinate sample orders and promo orders to help build business for our partners
- Assist in preparing sales documents, and maintaining customer records
- Assist with new account setup and adding customers to KSS Live
What we're looking for...
- Minimum of 2 years sales experience, preferably in cannabis/CPG
- Experience in managing a territory/portfolio of up to 50 accounts
- Hyper-organized and detail-oriented, able to juggle many tasks at once
- Experience providing excellent customer service
- Must be proficient in using Google Suite. ERP experience is a plus
- Proven experience handling high volume incoming sales calls, emails, text messages
- Must display excellent communication skills, both verbal and written
- Experience working with a recognized brand name company strongly preferred
- Hours: 9am to 5:30pm
Work Environment
- As a Sales Coordinator, you will be fully remote, with that being said, it is mandatory to be on camera daily for external and internal meetings.
- This position will require that you are comfortable conducting virtual video sales pitches and demos with your camera on at all times.
