What are the responsibilities and job description for the Customer Success Manager position at Kixie?
At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time.
Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!
Currently we are looking to hire a Customer Success Manager to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.
Responsibilities:
- Create and maintain relationships with our largest customers to better understand and achieve their needs
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers
- Communicate with customers of all technical levels via phone, email, and chat
- Help design automated learning and development resources for new clients
- Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution
- Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.
Requirements:
- You demonstrate a commendable work ethic and consistently go above and beyond in your responsibilities.
- You are exceptionally patient and maintain a calm, composed demeanor in all interactions.
- You are proficient with technology, including computers, smartphones, and other tools, even without a formal background in computer science.
- You are a dedicated learner who thrives in dynamic environments and enjoys taking on new challenges.
- You excel in interpersonal communication, whether through phone, email, or chat, and build strong connections with customers and colleagues alike.
- You have a knack for solving new and complex problems with a solutions-oriented mindset.
- You are familiar with customer management tools such as HubSpot, Pipedrive, Salesforce, and Zoho, or you quickly adapt and learn to use similar platforms with ease.
- You enjoy learning new skills and prefer a fast-paced environment where you can stay engaged and productive.
- You create positive and memorable interactions with customers at all stages of their lifecycle, ensuring a delightful experience.
- You are tech-savvy and find satisfaction in learning new systems and improving processes.
- Ideally, you hold a bachelor’s degree and approach challenges with critical thinking and creativity.
Benefits:
- Salary range of $65k - $90k USD per year
- Unlimited PTO
- Medical/dental/vision insurance
- Legit Coffee (Nespresso)
- Fun, hardworking atmosphere
- Learn everything there is to know about tech startups and develop CS skills
- Office Near Santa Monica Beach
Kixie is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and equitable workplace where all employees feel valued and supported. We provide equal employment opportunities to all qualified individuals and prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.
Salary : $65,000 - $90,000
