What are the responsibilities and job description for the Customer Success Manager position at Kixie?
At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!
Currently we are looking to hire a Customer Success Manager to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.
\n- Create and maintain relationships with our largest customers to better understand and achieve their needs
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers
- Communicate with customers of all technical levels via phone, email, and chat
- Help design automated learning and development resources for new clients
- Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution
- Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.
- Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results.
- Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement.
- Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training.
- Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change.
- Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships.
- Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges.
- Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle.
- Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor’s degree.
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- Complimentary parking in our secure garage
- Opportunities for career development and continuous learning
- A collaborative, dynamic, and supportive team environment
- Pet friendly office!
Salary : $65,000 - $90,000
