What are the responsibilities and job description for the Customer Service Representative position at Kizik?
Why work for Kizik?
Great question. If you like being part of a fast growing company that puts their employees first and is always looking for ways to improve the workplace this is definitely the place for you. What is Kizik? A leader in revolutionizing the footwear industry: to make every day easier for everyone. There’s more to life than tying your shoes. It’s a technology that’s life-changing for some and joy-sparking for all. Who likes tying their shoes, anyway? Come work for us and be part of the revolution.
Full Time Customer Service representative: $16/hour benefits
As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service. Company website: Kizik.com This position will begin on 9/3/2024.
Primary Responsibilities:
- Assist customers via phone, email, and Chat.
- Assist customers with purchases
- Keep updated on KIZIK product and be able to answer questions for customers
- Help facilitate returns/exchanges
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Requirements:
- High School Graduate
- 1 Years work experience in call center or CSR in office position
- Basic computer skills
- Excellent communication skills
- Must be at least 18 years of age
- Able to work well with other departments
- Engage customers professionally and friendly
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person for three week training and then at home with some in-office work.
Salary : $16
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