What are the responsibilities and job description for the Customer Service and Sales Team Lead position at KJ's Market?
KJ's Market is seeking a seasoned and results-driven Customer Service and Sales Team Lead to join our dynamic team. In this key role, you will oversee customer service and sales initiatives, including training and supervising sales associates, managing customer interactions, and driving sales growth.
About the Position
This is a full-time opportunity that requires strong leadership and communication skills. As a Customer Service and Sales Team Lead, you will:
- Supervise and train sales associates to meet high standards of customer service and sales performance.
- Manage customer interactions and resolve complaints in a timely and professional manner.
- Analyze sales data and develop strategies to drive sales growth and improve customer satisfaction.
Responsibilities
You will be responsible for:
- Ensuring customer needs are met promptly and courteously.
- Maintaining accurate records of sales, receipts, and expenses.
- Collaborating with other departments to achieve store goals and objectives.
Qualifications
To succeed in this role, you must have:
- Excellent leadership and communication skills.
- The ability to multitask and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- The ability to lift 25 lbs occasionally and stand for extended periods.
What We Offer
We offer a competitive hourly rate and opportunities for career growth and development.
If you are a motivated and customer-focused individual who excels in fast-paced environments, we encourage you to apply for this exciting opportunity.
