What are the responsibilities and job description for the Retail Operations Specialist position at KJ's Market?
KJ's Market Values: We prioritize customer satisfaction, teamwork, and operational efficiency in everything we do.
Job Title: Retail Operations Specialist
Job Summary: The Retail Operations Specialist will oversee sales, cash handling, and cash office management to ensure seamless customer experiences.
Key Responsibilities:
- Sales and Cash Handling: Process sales transactions, handle cash, and maintain accurate records.
- Cash Office Management: Prepare bank deposits, manage cash office supplies, and ensure security protocols are in place.
- Performance Reporting: Monitor sales performance, conduct surprise audits, and maintain front-end schedules to ensure excellent customer service.
- Order Processing: Efficiently process customer orders to meet the No Noticeable Wait policy.
- Additional Duties: Perform other tasks as assigned by management to support the team.
Requirements:
- Leadership Skills: Ability to supervise people, including training and development.
- Customer Focus: Friendly, outgoing personality with effective communication and customer service skills.
- Attention to Detail: Accurately process sales transactions and maintain records.
- Physical Abilities: Able to stand for extended periods, lift 25 lbs. occasionally, and 15 lbs. constantly.
