Demo

Guest Service Supervisor

KJM Hospitality
Savannah, GA Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 4/21/2025

Overview
We are seeking a dedicated and enthusiastic Guest Service Supervisor to join our team in providing exceptional hospitality experiences for our guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere, ensuring guest satisfaction, and managing front desk operations. This position requires strong communication skills, a passion for customer service, and the ability to handle various tasks efficiently.

Duties

Job Title: Guest Service Supervisor
Location: Comfort Inn & Suites – Airport Location
Job Type: Full-Time
Reports To: General Manager

Job Summary:

The Guest Service Supervisor is responsible for overseeing front desk operations, ensuring exceptional guest service, and supporting the Front Desk Agents in delivering a seamless check-in and check-out experience. This position plays a key role in managing daily administrative tasks, training staff, resolving guest concerns, and maintaining brand standards at Comfort Inn & Suites.

Key Responsibilities: Guest Services:

  • Provide outstanding customer service and ensure all guests have a positive experience.
  • Handle guest inquiries, requests, and complaints professionally and efficiently.
  • Assist guests with special requests, including room changes, late checkouts, and transportation arrangements.
  • Monitor guest satisfaction and address any service issues promptly.

Front Desk Operations:

  • Oversee daily front desk operations, ensuring a smooth and efficient workflow.
  • Assist in the check-in and check-out process, verifying payments, issuing room keys, and confirming reservations.
  • Ensure that all front desk tasks, such as balancing cash drawers and processing transactions, are completed accurately.
  • Monitor and maintain accurate records of room availability, rates, and reservations.

Team Leadership & Training:

  • Supervise and support Front Desk Agents, providing guidance and assistance as needed.
  • Conduct training sessions to ensure all front desk employees understand hotel policies, procedures, and brand standards.
  • Assist in scheduling front desk staff to ensure adequate coverage at all times.
  • Lead by example, fostering a positive and professional work environment.

Administrative & Compliance:

  • Ensure compliance with hotel policies, brand standards, and safety procedures.
  • Monitor and manage front desk supplies and report maintenance issues as necessary.
  • Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
  • Assist with night audits, daily reports, and revenue reconciliation when necessary.

Technology & Systems:

  • Utilize the hotel’s Property Management System (PMS) for check-ins, check-outs, and guest information management.
  • Troubleshoot minor technical issues related to front desk equipment and software.
  • Maintain accurate and up-to-date records of guest preferences and feedback.

Qualifications & Requirements:

  • High school diploma or equivalent required; hospitality-related degree preferred.
  • Minimum of 2 years of hotel front desk experience, with at least 1 year in a supervisory role.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in hotel management software (ChoiceADVANTAGE preferred) and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong multitasking abilities and attention to detail in a fast-paced environment.
  • Professional appearance and demeanor.

Benefits & Perks:

  • Competitive salary based on experience.
  • Employee discounts on hotel stays.
  • Opportunities for career advancement within the company.
  • Ongoing training and professional development.

Join our team at Comfort Inn & Suites and be part of a dynamic, guest-focused hospitality environment!

Experience

  • Previous experience in guest services or front desk operations within the hospitality industry is preferred.
  • Familiarity with hotel management software is advantageous.
  • Strong customer service skills with the ability to handle challenging situations gracefully.
  • Knowledge of night audit procedures is a plus.
  • Excellent communication skills, both verbal and written.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.

Job Types: Full-time, Part-time, Temporary

Expected hours: 40 per week

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Morning shift

Work Location: In person

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