Entry level Customer Service

Job Description Job Description The Customer Service Representative is the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience. This role requires a friendly, patient, and problem-solving individual with excellent communication and interpersonal skills.Compensation : 42,000 - 45,000Key Responsibilities : Provide excellent customer support : Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.Actively listen to customer concerns and effectively resolve issues.Provide clear and concise information to customers in a friendly and helpful tone.De-escalate difficult customer situations with empathy and professionalism.Process customer requests : Handle order inquiries, returns, and exchanges.Process refunds and credits accurately.Assist customers with account management and billing inquiries.Maintain customer records : Update customer information in the CRM system accurately and efficiently.Document customer interactions and resolutions for future reference.Contribute to team goals : Meet individual and team performance targets, such as customer satisfaction scores and resolution times.Participate in team meetings and contribute to process improvement initiatives.Stay updated on company policies, products, and services.Maintain a positive and professional work environment : Adhere to company policies and procedures.Demonstrate a positive and professional attitude at all times.Contribute to a positive and collaborative team environment.Qualifications : High school diploma or equivalent.Excellent communication and interpersonal skills, both written and verbal.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Ability to multitask and prioritize effectively in a fast-paced environment.