What are the responsibilities and job description for the Club Representative position at KLA-MO-YA Casino Corporation?
INTRODUCTION
The primary purpose of the Bonus Club Representative is to provide friendly and efficient customer service. The Bonus Club Representative is responsible for Players Club duties, promote excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, marketing promotions and Gift Shop sales including display and inventory control.
MAJOR DUTIES AND RESPONSIBILITIES
1. Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
2. Assists guests with all requests in a professional and timely manner.
3. Explains the Bonus Club program in detail.
4. Effectively markets the Bonus Club program to all new casino guests and actively enrolls new members.
5. Utilizes all aspects of the Player Tracking System.
6. Has working knowledge of Promotional Kiosk/System.
7. Responsible for assisting or running of property promotions.
8. Assist with VIP Events and Casino Hosts/Executive Hosts.
9. Maintains general knowledge of the property.
10. Stays informed of all Marketing events and promotions and helps ensure that all floor personnel are informed of all events and promotions.
11. Works effectively independently and with a team.
12. Able to work under time constraints.
13. Count and verify bank to set up cash register to open up operation.
14. Collect payment by accepting cash/credit from customer.
15. Operate cash register, make accurate change, and present a receipt to customer.
16. Keep Gift Shop and Bonus Club items stocked and displayed in a presentable and attractive manner.
17. Balance cash register at the beginning and end of shift.
18. Responsible for preparing and completing all required logs and reports to document operational status and activities timely and accurately.
19. Comply with all departmental and organizational policies and procedures.
20. Maintain department confidentiality.
ADDITIONAL DUTIES
1. Adheres to Casino standards for guest service and confidentiality.
2. Refers guest problems or complaints to appropriate supervisors according to Casino policies.
3. Reports and documents any observed or known safety hazard, conditions or unsafe practices and procedures to management immediately
4. Performs other job-related duties as directed.
KNOWLEDGE, SKILLS AND ABILITIES
- Must possess and demonstrate excellent customer service skills.
- Ability to speak and communicate clearly and concisely.
- Ability to operate cash register.
- Ability to speak on a microphone.
- Willingness to work irregular schedules, which will include weekends and holidays.
- Possess basic computer skills.
- Ability to function under pressure of time and/or demands of several tasks at once.
- Knowledge of and ability to apply basic math skills.
- Knowledge and skill in basic record keeping requirements.
- Ability to maintain confidentiality of records and information pertinent to the nature of the work.
SUPERVISORY CONTROLS
The Bonus Club Representative works under the direct supervision of the Bonus Club Lead/Marketing Supervisor, who provides general direction. Work is assigned in terms of urgency and objectives. The Bonus Club Representative must be able to work independently and follow instructions.
QUALIFICATIONS, EXPERIENCE AND EDUCATION
- High School Diploma or Equivalent. REQUIRED
- One (1) year experience in customer service and cashiering experience. REQUIRED
- Must be 21 years of age or older. REQUIRED
- Basic computer skills. PREFERRED
- Must submit to and clear an Alcohol/Drug Screen. REQUIRED
- Must be Licensable by the Klamath Tribes Gaming Regulatory Commission. REQUIRED
- Indian Preference will apply.
Job Type: Seasonal
Pay: $15.94 per hour
Work Location: In person
Salary : $16
