What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Klaben Auto Stores?
Are you reaching your true earning potential? If you’re ready to make the money you deserve working for a company that puts their employees and their guests first, look no further. Klaben Auto Stores’ commitment to customer service excellence permeates throughout each of their service departments. Our consistent drive to grow and help our employees reach the next level is reflected in our unrivaled customer experience. It’s time for you to reach that next level! If you’re ready to learn how we can get you there, reach out today.
Essential Duties of Ford Lincoln / Chrysler Jeep Dodge Ram Service Advisor / Writer:
- Determine customer’s initial expectations of service visit and need for scheduled automotive maintenance;
- Recommend automotive vehicle repair and maintenance to customer based upon initial customer request, customer explanation, analytical process, management direction, vehicle operation, manufacturer guidelines and online resources;
Promote sale of products and services mutually beneficial to customer and dealership;
- Communicate and consult effectively with automotive service technicians and management about ordered maintenance and repair work;
- Assign time to each job based on customer labor time guide designated by management;
- Excellent follow-up to verify customer satisfaction;
- Build relationships with customers to promote repeat and referral sales and service business.
Requirements:
- Minimum One year Ford or Chrysler service advisor / writer experience or related service advisor / writer experience or training or equivalent combination of education and experience. Should have working knowledge of applicable manufacturer’s diagnostic system and shop manuals.
- Ability to use computers for mathematical calculations, word processing, emails, research, training, testing, customer interaction and as may be required for the effective execution of all dealership and manufacturer processes and procedures.
- Well-organized and ability to multi-task to maintain work flow and customer satisfaction;
- The employee is regularly required to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Winning attitude, excellent professional communication and sales skills and strong focus on quality and customer satisfaction.
- Valid driver’s license and unrestricted insurability under Klaben policy maintained throughout employment.
Join the Klaben Family! (Our Benefits)
-Respectful and supportive culture among employees and management
-Loyal and growing client base
-Owners and managers invest significantly in their employees to accelerate growth
-Frequent training and follow-up sessions with management to get you up to speed fast
-Exceptional Income Opportunities with NO CAP
-Comprehensive Ongoing Management Training Support
-Career advancement opportunities
-Long term employees who care about their clients and their store
-Comprehensive benefits package including medical, dental, and vision
-401k with company match
-Flexible paid time off
-Paid holidays
-Closed Sunday and Holidays!
-Job stability
-Klaben Auto Stores has been in business since 1973!
-Our team members take pride in delivering outstanding customer service
Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
