HomePath Programs Support Specialist

Job Title & Code:

HomePath Programs Support Specialist (Non-Exempt)

Job Hours & Work Week:

Full Time (Monday – Thursday) 37 hours a week KHA closed Friday

Salary Structure:

18.00 per hour / Benefit Package Included /

$1,000.00 Bi-lingual Up-Front Bonus

Supervisor:

HomePath Program Supervisor - Michelle Scott

Department:

HomePath Services

Position Summary:

This position’s primary responsibility will be to assist participants via phone calls, e-mails or walk-ins for specific HomePath programs, in addition to providing program office support to the HomePath Department staff. The KHA HomePath Support Specialist will perform a variety of office tasks, including data entry, file maintenance, returning phone calls, client support, and other general office duties.

Position Duties and Responsibilities, HomePath Services:

• Learn, understand, and assist with all HomePath services, to include:
• Financial Coaching
• First Time Home Buyer
• Foreclosure Intervention
• Individual Development Account (IDA)
• Various Workshops
• Financial Fitness
• Home Buyer
• Ready to Rent
• Review documents in accordance with program guidelines. Input accurate information in a timely manner into multiple databases to comply with various funding sources for programs administered by Klamath Housing Authority, HomePath Services
• Answer phones in a timely manner, contact clients as needed for various issues or program updates
• Complete client files and data entry in an accurate and timely manner, ensuring confidentiality
• Coordinate with other agency resources to provide both internal and external referrals for programs
• Act as an agency representative through participation in workshops and classes. Assemble and maintain curriculum materials for all HomePath workshops
• Process intake packets for HomePath services. Review for completeness, assist clients as needed
• Review documents in accordance with program guidelines. Input accurate information in a timely manner into Counselor Max and IDA client management databases as necessary to comply with various funding sources for programs administered by the HomePath department

Position Requirements:

• The candidate chosen for this position must be bi-lingual
• Excellent record keeping, organizational, oral, and written communication skills
• Excellent computer skills including proficiency in software programs such as Microsoft Office products and web-based applications
• Valid Oregon driver’s license
• Demonstrated ability to work effectively with clients and co-workers, sustain interdepartmental confidentiality

Physical Demand Requirements:
Physical demand refers to manual effort to include lifting, moving, pulling, pushing, carrying, stooping, sitting and standing.

• Lift or carry up to 20 lbs. ie. Class curriculum and supplies
• Operate a 10-key calculator and PC keyboard, employ repetitive motion of hands and wrists
• May be asked to drive to rural areas on occasion

Mental, Visual, and Audible Requirements:

• Speak in English and Spanish, with clarity and professionalism
• Clearly and concisely communicate through e-mail or written correspondence
• Continuous mental and/or visual attention. Tasks are either repetitive or diversified requiring constant alertness to monitor the production process and identify best practices.
• Maintain a professional attitude and respect the confidentiality of sensitive information
• Reasonable knowledge of community and social – economic resources available to low-income clients
• Ability to remain calm, objective and understanding in situations with a client

Attendance:

While all employees are expected to comply with company attendance standards, the nature of some positions may require different standards in order to fulfill the essential functions of the job. You are expected to be reliable and punctual. If you cannot come to work or you will be late for any reason, you must notify your immediate supervisor as soon as possible.

The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirement of the job change. NOTE: Because jobs change, management reserves the right to add to or change the duties of the position at any time.

The following signatures are required to confirm the accuracy and completeness of the Job Description. Essential functions are aligned with organization goals and objectives; it is clear and concise and supports compliance with legal considerations and employee understanding of the job requirements.

NOTE: Because jobs change, management reserves the right to add to or change the duties of the position at any time.

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Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Supplemental pay types:

• Signing bonus

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Klamath Falls, OR 97603: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $18