What are the responsibilities and job description for the Practice Manager position at Klarisana?
ABOUT KLARISANA
At Klarisana, we are dedicated to providing personalized mental health care for individuals who have not found success with traditional treatments. Utilizing innovative psychedelic therapies with different forms of ketamine treatment we help our patients understand and integrate their past experiences to foster true healing. We walk side by side with our patients through a personalized journey that allows them to reconnect with their sense of self and a more peaceful and balanced perception of the world around them. Our safe and proven treatments have empowered thousands of people to overcome their challenges and focus on a brighter future and healthier mindset. Excellent customer service skills are required. We are a team of highly-motivated medical professionals and office personnel. Klarisana is one of the oldest and most experienced ketamine providers in the country.
OVERVIEW OF THE POSITION:
The person in this position oversees clinic functionality and maintains company standards. The Practice Manager oversees the scheduling of their respective clinic for administrative and medical staff and collaborates with the Director of Clinic Operations (DCO) on recruiting efforts, operational changes, and achieving expected capacity goals. The person in this role will oversee the staff within their office, and the overall satisfaction of patients.
QUALIFICATIONS:
- High school diploma or general education degree (GED) required
- Bachelor’s Degree or 2-3 years of clerical, secretarial, or office experience
- Deescalation skills preferred
DUTIES:
Staff Management
- Supervise administrative and medical staff in the clinic
- Schedule staff in line with Klarisana's model, obtain coverage for callouts, and monitor clinic closures when applicable
- Complete performance evaluations for clinic staff in collaboration with HR
- Onboard and train new hires according to Klarisana standards
- Support administrative staff when needed
- Handle staff related complaints and performance concerns alongside HR when necessary
Patient Care
- Ensure overall patient care and satisfaction
- Resolve patient complaints and escalate when necessary
- Ensure phone calls are answered promptly, messages are taken, and calls are returned as needed
Clinic Operations
- Oversee clinic performance, management, and process improvement
- Monitor and manage inventory, complete supply orders
- Coordinate with DCO and Administrative Assistants on overdue payments and oversee payment collection
- Maintain the clinic budget and deposit schedule
- Monitor and respond to Google reviews
- Ensure timely completion of clinic tasks
- Oversee and correct clinic schedule errors
- Collaborate on the creation and implementation of Policy & Procedure
Additional Responsibilities
- Perform other duties as outlined in the Practice Manager Manual
WORK ENVIRONMENT
Office Based and Clinical Setting.
TRAVEL REQUIREMENTS
Commuting to and from all clinic locations.
Klarisana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative, at all job levels, of the people we serve.
Job Type: Full-time
Pay: $58,656.00 - $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- What is your opinion surrounding mental health and the use of psychedelics for treatment?
Experience:
- Clerical: 2 years (Required)
- Management: 2 years (Required)
Ability to Commute:
- Longmont, CO 80501 (Required)
Work Location: In person
Salary : $58,656 - $62,000
