What are the responsibilities and job description for the Lead Program Manager, Global GTM Onboarding position at Klaviyo Inc.?
Lead Program Manager, Global GTM Onboarding
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Go-to-market Operations
About the team and role :
Klaviyo's GTM Enablement team supports over 1,000 sales and customer success professionals who are driving revenue and growth at one of the fastest-growing companies in the SaaS industry. Our mission is to be a consistent, reliable resource for our teams, enabling them to perform more efficiently, expand their skills, and support Klaviyo's long-term strategy.
We are expanding our team and are looking for a Lead Program Manager, Global GTM Onboarding to build and manage a comprehensive onboarding curriculum for our global sales teams. You will play a critical role in shaping the experience of new GTM hires, ensuring they ramp quickly and effectively across multiple segments and geographies.
As the lead for GTM onboarding, you will own the strategy for creating a scalable, efficient, and impactful onboarding experience. You will work cross-functionally with Sales, Customer Success, Operations, and other teams to deliver programs that align with Klaviyo’s business goals. Please note this is a hybrid role with the expectation of 3 days / week in-office.
How you’ll make a difference :
- Design and build a scalable curriculum for onboarding new GTM hires across various segments and geos, ensuring alignment with Klaviyo’s sales strategy and objectives.
- Select and implement the technology that powers the onboarding experience, ensuring a seamless and engaging process for all participants.
- Own the reporting and readout strategy , establishing a cadence for sharing insights on onboarding progress and effectiveness with leadership and stakeholders.
- Create systems for visibility into the curriculum that enablement managers can leverage to reinforce key concepts and support new hire ramping.
- Determine program KPIs and leverage data to report out on new hire onboarding progress, impact to ramp time; make changes to program as necessary to deliver impact where needed.
- Facilitate onboarding sessions as needed to ensure the smooth transition of new hires into the business, adapting content for different regions and segments.
- Continuously iterate and improve the onboarding experience based on feedback from participants, stakeholders, and metrics on ramp time and productivity.
Who you are :
Base Pay Range For US Locations : $160,000 — $240,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star : delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
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Salary : $160,000 - $240,000
