Senior Product Manager, Catalog Insights

Senior Product Manager, Reporting & Analytics

Product

Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound. Please note that this role is located in Boston and requires a 3x / week in office component. Fully remote candidates will not be considered.

About the Role :

As the Senior Product Manager for our Catalog Insights team, your mission is to revolutionize the way businesses understand and take action around customer purchasing patterns at the SKU and category level. In this role, you will be responsible for meaningfully advancing our Catalog Insights product area, a cornerstone in Klaviyo’s newer advanced analytics offering. You will spearhead team vision and strategy, stemming from an understanding of core customer needs, then translate those needs onto a roadmap that will rapidly mature this emerging area to accelerate business impact.

About the Team :

Consumer-driven marketers spend a significant amount of time optimizing customer journeys and tuning their marketing strategy to best merchandise their catalogs for both new and returning customers :

• What products are most often purchased first, or if bought first lead to the highest LTV, so I know what to promote to those interested in exploring my brand for the first time?
• Do I have an opportunity to upsell or cross sell certain products together, to drive up average order value?
• How can I identify & promote products that were added a while ago but aren’t selling on their own, to reduce stock and help with inventory management?

The Catalog Insights Team’s mission is to answer these questions and more, arming Klaviyo customers with the data they need to drive sustainable business growth through efficient and effective product placement. Beyond analytical views, this team is also highly focused on actionability : finding creative ways for customers to go from catalog insight to revenue-driving marketing action in a matter of clicks. This is a new team at Klaviyo with greenfield potential to drive impact for our customers and the greater company.

Who You Are :

How You’ll Make a Difference :

What You’ll Do :

You will prioritize all potential projects for your product area—after synthesizing customer feedback, business context, competitive or market context, and any other relevant inputs—and focus on those with the largest impact. You will evangelize your work through effective storytelling, collaborating with all teams within the company and all parties outside of the company to be most effective in your role.

You will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems. You will explore all angles of a problem space to ensure we move iteratively in the right direction, writing clear and comprehensive requirements artifacts in collaboration with your team to guide new work forward.

You will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day. You will work agilely, but also sweat the details. You are passionate about making sure that every experience is understood, anticipated, and optimized for desired usage and adoption outcomes.

You will be a voracious learner. A lack of experience or knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first 30 days , you will get acclimated to Klaviyo and our product :

In your first 60 days , you will become a valuable member of the team :

In your first 90 days , you will continue to increase your influence :

Base Pay Range For US Locations :

140,000 — $210,000 USD

Get to Know Klaviyo :

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star : delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE : Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

You can find our Job Applicant Privacy Notice here.

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Salary : $140,000 - $210,000