What are the responsibilities and job description for the Customer Success Manager position at Klaviyo Inc.?
At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.
This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve for customers using our software.
How You’ll Make a Difference
- Be passionate about your customers’ success and establish yourself as the trusted advisor for 45 customers.
- Devise success plans and recommend new products to help increase email revenue for all your customers through the Klaviyo platform, all in alignment with customers’ goals.
- Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
- Work cross-functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience.
- Work to set priorities and establish a health plan for open problems and resolve issues in a timely manner.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
- Contribute feedback to Product on product improvements to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
Who You Are
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including : medical, dental, and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off, and company-paid holidays, and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations :
72,000 — $108,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star : delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE : Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
You can find our Job Applicant Privacy Notice here.
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Salary : $72,000 - $108,000
