What are the responsibilities and job description for the GTM Strategic Program Manager position at Klaviyo?
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Go To Market (GTM) Strategy and Operations team at Klaviyo has the mission to proactively deliver intelligence, scalable operations, and enablement to efficiently maximize revenue and customer experience across all GTM functions (Marketing, Sales, Success, Support, and Partnerships). In our ongoing journey to optimize and innovate, we are actively seeking a Program Manager to join our GTM Strategic Programs and Data team. The GTM Strategic Programs and Data team is a crucial component of the GTM Strategy and Operations organization at Klaviyo. This team is entrusted with dual responsibilities. First, it plays a pivotal role in fostering cross-functional collaboration to design and implement strategic programs aligned with Klaviyo's overarching vision. Second, the team is dedicated to driving technical solutions and governance that underpins Klaviyo's data infrastructure and provides foundational data for GTM modeling and analytics.
The GTM Strategic Program Manager role will design scalable insights and processes, ensure cross-functional alignment of goals and execution, and oversee the short and long-term implementation of the GTM organization's highest-level priorities. You will possess the conceptual problem solving abilities needed to craft new business strategies, and also a pragmatic and structured approach to execution.
How you'll make a difference:
- Possess ability to break down complex business problems, develop a hypothesis, drive analysis, and deliver recommendations.
- Create end-to-end program structure and executable plans including defining processes, deliverables, operating model, and operating cadence.
- Provide programmatic support on highly visible and complex programs with the ability to see the larger picture, conduct regular reviews to clear blockers, escalate key decisions, provide recommendations and solutions, and drive cross-functional alignment, accountability and collaboration.
- Lead the creation of content for executive reviews, advising on agendas and narratives to achieve targeted outcomes.
- Direct change management for GTM initiatives, ensuring smooth introductions of new programs by establishing clear, effective launch procedures.
- Provide day-to-day program management of cross-functional initiatives to ensure the effective and efficient execution of initiative goals and milestones.
Who you are:
- 5 years relevant experience, ideally in tech strategy/"business operations" functions, GTM Program Management, or management consulting.
- Effective verbal and written communication ability and comfort with discussions with senior audiences and executives.
- Ability to work across the entire company, from executive staff to individual contributors in GTM, engineering, and G&A – to drive rapid, cross-functional projects and deliverables. Expert in building relationships and leading through influence.
- Has a strong bias-for-action and execution mindset needed to deliver business objectives through GTM Programs.
- Experience managing multiple end-to-end projects and large-scale transformations simultaneously (i.e., from strategy to implementation) in a high ambiguity, high flexibility environment.
- Ability to synthesize large amounts of information and present it to different audiences in clear and effective ways.
- Great teammate, willing to passionately roll up their sleeves and work cross-functionally to get things done.
- Self-starter who thrives in fast-paced, high-growth environments with minimal supervision.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
