What are the responsibilities and job description for the Principal Compliance Specialist position at Klaviyo?
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. As a Principal Compliance Specialist you will optimize deliverability for all Klaviyo customers through technology, process, and cross-functional collaboration. You will help to reduce the risk of abuse on the Klaviyo platform while enabling an optimal customer experience.
How you will make a difference :
- Support the implementation of the strategic vision for omni-channel messaging compliance that is aligned with the company's focus on growth.
- Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance configurations.
- Influence and inform tooling and technology requirements for the Compliance team with Engineering, Product, and Data Science team stakeholders.
- Receive, investigate, and address inquiries about compliance enforcement and policies to optimize Klaviyo’s reputation in the broader messaging ecosystem.
- Effectively manage project initiatives, and communicate program execution status, key accomplishments, and risks to management both within the Support organization and to our business partners.
- Think critically about what the team offers and how it executes. Proactively propose and implement changes to systems and processes to help the team be successful.
- Create and implement innovative policies, guidance materials and procedures at both the global and local levels, working with the Compliance Governance Committee and other stakeholders across functions.
- Translate regulatory requirements to internal business partners and drive alignment on compliance requirements.
- Educate Klaviyo employees and customers on compliant messaging practices and, in collaboration with the Enablement and Customer education teams, create user guides and training materials.
- Aid Klaviyo in maintaining strong relationships with vendors by ensuring our internal processes improve our regulatory and policy compliance.
- Develop and implement new compliance measures as the market continues to evolve with new industry requirements.
- Maintain a high level of regulatory expertise in SMS and Email and other messaging channels to develop and continuously improve the compliance program; participate in relevant industry associations to engage on latest regulatory trends, emerging risks and best practice compliance programs.
Who you are :
Base Pay Range For US Locations : $124,000 — $186,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star : delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE : Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
You can find our Job Applicant Privacy Notice here.
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Salary : $124,000 - $186,000
