Lead Host

Essential Function : Ensure all guests are greeted warmly and promptly, creating a welcoming and positive first impression.Manage the reservation system, monitor seating availability, and coordinate guest flow to maximize efficiency and minimize wait times.Train, mentor, and supervise host staff, ensuring adherence to service standards and providing ongoing support during shifts.Oversee seating arrangements and ensure effective communication between the host team, servers, and management to provide seamless service.Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary.Ensure the host station is well-organized, stocked, and prepared for service, including menus, reservation lists, and other materials.Assist with opening and closing duties, including cleaning, organizing, and preparing for the next shift.Uphold company policies, including dress code, seating policies, and safety guidelines, ensuring compliance from guests and team members.  Department Responsibilities       Arrives punctually for scheduled shifts, adhering to company attendance policy.       Demonstrates proper care and respect for company property.       Attend pre-shift meetings and training sessions to stay informed about menu items, specials, and service protocols.       Adheres to cleaning checklists and fulfills duties as assigned diligently.       Consistently maintaining compliance of restaurant safety policies and procedures.       Promptly notifying managers of any customer complaints, comments, or issues.       Remains actively engaged and present in restaurant operations during service hours.       Possesses comprehensive knowledge of the food and beverage menu.       Communicates issues or suggestions to the management team for resolution and improvement.       Adapts professionally and contributes to teamwork to enhance customer experience.       Maintains focus and remains on-task throughout the shift.       Knowledge of food safety and sanitation practices preferred.       Assist in training new host team members, ensuring they understand service standards and operational procedures.       Anticipate busy periods, adjust seating plans, and manage waitlists effectively to optimize the guest experience.       Proactively address and resolve any seating or guest experience issues before escalation.       Communicate effectively with servers, bartenders, and management to ensure smooth service flow.       Ensure the host area is clean, organized, and stocked with necessary materials (menus, table numbers, etc.).       Encourage guest participation in promotions, specials, or loyalty programs when applicable.Skills and qualifications :   Required SkillsStrong interpersonal and communication skills to interact with guests and team members effectively.Exceptional organizational skills to manage reservations, seating plans, and guest flow efficiently.Leadership abilities to supervise, train, and motivate the host team.Problem-solving skills to address guest concerns and operational challenges quickly and professionally.Attention to detail to ensure the front-of-house operations run smoothly.Ability to multitask in a fast-paced environment while maintaining composure and focus.       Must be able to maintain a professional demeanor under stress.       Motivation and a high regard for customer loyalty, along with the ability to identify new business opportunities, are essential.        A successful candidate will be comfortable in a high-energy, service-oriented environment and be able to manage multiple functions and priorities.Must be able to occasionally lift 15 pounds at times. Must be able to access and navigate each department at the organizations facilities.        The ideal candidate must also possess excellent organization, task management, and verbal / written communication skills.   Preferred SkillsFamiliarity with reservation and seating systems (e.g., OpenTable, Resy) or willingness to learn.Basic knowledge of the food and beverage industry, including menu items and dining etiquette.Conflict resolution skills to handle guest complaints and difficult situations tactfully.Proficiency in using point-of-sale (POS) or other relevant software systems. QualificationsHigh school diploma or equivalent (required).Prior experience in a host or front-of-house role (2 years preferred).Experience in a leadership or supervisory role within a hospitality environment (preferred).Availability to work flexible schedules, including evenings, weekends, and holidays.

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