Master Service Technician

Position Summary

The Master Technician is responsible for representing the company at customer locations. Also, responsible for training other technicians and performing the installation, maintenance, diagnosis, and repair of many types of oil home heating and comfort appliances, tanks and supply systems while providing quality service to ensure and maintain a high level of customer satisfaction, productivity and safety.

$3,000 sign on bonus

Position Responsibilities

• Train and assists other technicians and/or other employees as needed
• Troubleshoots, services, repairs and maintains many varieties of home comfort and other oil appliances and systems
• Resolves customer concerns or complaints in a professional and helpful manner and provides customers with solutions to their energy, comfort and any safety-related needs
• Ensures the safe use of company service vehicles
• Understands, follows and advocates company policies and local, state and federal rules, regulations, and codes pertaining to the safe installation and service of oil equipment while creating relationships with state and local authorities
• Represents the company professionally and respectfully in all interactions with customers and with the general public
• Utilizes company equipment (i.e. two-wheel dolly) safely and properly
• Completes required paperwork and documentation in a professional and legible manner
• Ensures the appearance and condition of company vehicles, equipment, tools, and other assets is safe, clean and maintained
• Attends and participates in company training programs
• Sets and follows a high standard of personal conduct
• Participates in the on-call rotation
• Understands, follows and advocates company policies and local, state and federal rules, regulations, and codes pertaining to the safe installation and service of oil equipment while creating relationships with state and local authorities
• Advocates for all aspects of safety for the service department including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling and general safety awareness
• Ensures the safe use of company service vehicle
• Involved in special projects from time to time, depending on business need
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

Required Knowledge, Skills and Abilities

• Mechanical Master license and experience working on oil heating equipment
• S1, S3, S7, S-G
• Graduate of High School or equivalent
• Must have a valid Drivers license
• Must have a valid Mechanical Master technicians license
• Must have toolbox with appropriate tools
• Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
• Demonstrated ability to work as part of a team
• Strong sense of professionalism and ability to maintain discretion
• Well developed verbal and written communication skills
• Must have a clean driving record
• Must meet employment eligibility standards set for criminal and other background checks
• Physical Demands and Work Environment

The employee will work in both an office environment and in the field. This employee is exposed to moving vehicles and changes in weather. The noise level in the work environment is usually quiet to moderate.

EEO and ADA Commitment

At Sail Energy, everyone matters and has a voice. We are committed to providing an environment of mutual respect where equal opportunities and reasonable accommodations are available to all applicants and team members. Decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, or any other non-merit characteristic protected by federal or state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@sailenergy.net or call 207-837-4130. We will not respond to unsolicited third-party recruitment agencies.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Oil Burner Service Technician: 2 years (Preferred)

License/Certification:

• Mechanical Master License (Preferred)

Ability to Relocate:

• Winsted, CT 06098: Relocate before starting work (Required)

Work Location: In person