What are the responsibilities and job description for the Private Banker position at Kleberg Bank?
Description
JOB SUMMARY:
Kleberg Bank, N.A. believes that the customer’s experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing “Excellent” customer service. As a Private Banker, you are responsible for the management of the relationship and the primary point of contact for a select group of Kleberg Bank’s most affluent clients. As a Private Banker, you will acquire, retain and grow high-net worth client relationships by providing high-touch service that far exceeds the client’s expectations. You will serve as the client’s primary source for all their financial needs and encourage referrals of their friends and family to you and Kleberg Bank. You will manage the full banking relationship by providing products and services directly, or indirectly by referring clients to other Bank resources. You will use a proactive and disciplined approach as directed by the Private Banking Manager, to retain and grow existing relationships and to develop new relationships by actively soliciting referrals from internal and external sources, as well as using tools and resources provided by management.
The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.
ESSENTIAL DUTIES:
Actively manage banking relationships, using a consultant-based approach, to ensure that each client receives the best products and services for their needs.
Partner with Bank resources including Financial Wealth Advisors, Treasury Officers, and Commercial Relationship Managers to provide or connect clients with expertise to help them with their specialized financial needs, including all borrowing, depository, or investment needs.
Educate clients on the most convenient digital options to enable them to manage their day/day banking activities easily and efficiently 24/7.
Share the value of Kleberg Bank Private Banking with potential clients.
PRIVATE BANKERS ARE RESPONSIBLE FOR THE FOLLOWING ACTIVITIES:
- Relationship management approach: Acquisition, Expansion, and Retention
- Develop new relationships with new clients, identify potential clients from group banking and other activities and resources.
- Establish referral sources to include existing clients, Attorney’s, CPA firms, as well as centers of influence (COI).
- Develop reciprocal referral relationships with internal partners.
- Network in the community with the intention of acquiring Private Banking level households.
- Be visible in the community via volunteerism to support the spirit of cooperation.
- Maintain a comprehensive knowledge of all Kleberg Bank products and services.
- Meet or exceed minimum standards for sales activities and achieve sales/revenue goals.
- Achieve or exceed monthly, quarterly, and annual goals set by manager.
COMPETENCIES:
- Strategic Thinking
- Problem Solving/Analysis
- Decision Making
- Performance Management
- Results Driven
- Communication Proficiency
- Financial Management
SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibility.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position, and general hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. This position regularly requires long hours and frequent weekend work.
TRAVEL:
Travel is primarily local during the business day.
REQUIRED EDUCATION AND EXPERIENCE:
- Three (3) to five (5) years of related industry experience.
- Strong understanding of banking and lending products.
- Experience in understanding the financial needs of all types of clients
- Well organized
- Customer-service oriented
- Driven by a desire to consistently achieve top results
PREFERRED EDUCATION AND EXPERIENCE:
Bachelor's degree preferred.
OTHER DUTIES:
Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO STATEMENT:
Kleberg Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.
