Customer Care Representative (Inbound Call Center)

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a dedicated and experienced Customer Care Representative to join our team in an inbound call-center environment. The ideal candidate will have a consistent work history, have proven experience in a fast-paced working environment and have experience in an inbound call-center setting. 

Customer Service & Inbound Call-Center Experience Required.

Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth.

Essential Responsibilities

• Answer inbound phone calls in a call center environment from customers and provide assistance.
• Maintain proper documentation to record customer service activity.
• Provide regular updates to customers, which may include providing difficult information to customers with confidence and deescalate situations while on the phone.
• Record returns, process replacement orders and file shipping claims as needed.
• Contact vendors via phone and/or email for return authorizations, invoices and credits while keeping proper documentation of contact with vendors.
• Contact customers regarding return issues, payment of open invoices or collections issues.
• Complete additional documentation and specialty project as directed by supervisor.
• Assist other team members as needed or when directed by supervisor.
• Work in harmony with all other team members and departments on a regular basis.
• Other duties and project, as assigned.

Requirements

•  High School Diploma or GED is required, bachelor’s degree in communications or related field is preferred. 
• At least 3 years’ experience in customer service is required.
• At least 2 years' experience in an inbound call-center environment, required.
• Must be able to work 45 hours per week between the hours of 9am and 6:30pm. 
• Have excellent communications skills, both written and verbal, as well as excellent follow-up communication with customers and/or vendors.
• Must have problem solving & critical thinking skills.
• Be able to stay organized while handling multiple customer service issues.
• Have reliable transportation to and from work.
• Need to be proficient with Office applications including (Word, Excel, Outlook email, web applications) and have an ability to learn new applications.
• Must be able to concentrate and satisfactorily communicate in a call center environment with more than 15-20 other team members.
• Must be able to work independently and make decisions.
• Regularly required to remain in a stationary seated position for extended periods of time, spend regular hours in front of a computer screen and use a headset while on calls.
• Must be able to pass a pre-employment drug test and background check. 

Why Kleen-Rite?

• Family-Owned & Operated for Over 60 Years!
• Monday–Friday Schedule for Work-Life Balance. 
• Get Paid Weekly with Direct Deposit. 
• Generous Employer-Sponsored Retirement Plan to Help Secure Your Future. 
• Comprehensive Benefits – Medical, Dental, Vision & More for Eligible Employees. 
• Employer-Paid Life Insurance for Added Peace of Mind. 
• Earn Bonuses Through Our Employee Referral Program. 

About Kleen-Rite Corp.

Kleen-Rite Corp is a leading car wash wholesale supplier, dedicated to providing exceptional products/services and outstanding customer experiences. We are currently seeking a professional, dependable, and reliable individual to join our team as a Customer Care Representative in our Columbia, PA office. The ideal candidate will have tenacity and desire to build a career in the customer service field, while being a Solutions Provider within the team. This position has the potential for advancement opportunities. 

Kleen-Rite Corp. is an Equal Opportunity Employer.

As a Customer Care Representative, you will play a vital role in delivering top-notch, best-in-class customer service and maintaining positive relationships with our valued customers. Join our team and be part of a company that values professionalism, dependability, and reliability while providing rewarding career growth opportunities in the customer service field.