What are the responsibilities and job description for the Service Advisor position at Klein Automotive?
Company Overview
Klein Automotive, comprising Klein Chevrolet, Klein Chrysler Dodge Jeep Ram, and Klein Ford have been a trusted name in the automotive industry since 1974. Located in Clintonville, WI, we pride ourselves on our growth from a small dealership to a major player in the Midwest, representing five brands and operating the largest body shop/collision center in the area.
Summary
The Service Advisor will act as the liaison between the customers and the technicians to assess customer needs, provide accurate estimates, and ensure that services are completed on time. The Service Advisor will also coordinate with technicians to ensure all work is done correctly and efficiently.
Responsibilities
- Greet customers and assess their service needs, making recommendations based on their vehicle's condition and manufacturer guidelines.
- Provide customers with accurate repair and maintenance estimates.
- Communicate effectively with customers about the status of their vehicles.
- Schedule service appointments and manage the service department's workflow.
- Coordinate with service technicians and mechanics to ensure timely and efficient completion of work.
- Prepare and maintain records of customer transactions, service history, and warranty information.
- Handle customer complaints and concerns professionally and work to resolve them in a timely manner.
- Maintain knowledge of current promotions, discounts, and service specials to provide the best options to customers.
- Ensure that the service department is operating in compliance with company policies, health and safety regulations, and customer service standards.
Qualifications:
- Previous experience as a Service Advisor or in a customer service role in an automotive environment is preferred but not required.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to work efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficient in using service management software and basic office tools (e.g., Microsoft Office, email).
- High school diploma or equivalent required; additional education or certifications in automotive service or related fields is a plus.
- A valid driver's license and a clean driving record are required.
Physical Requirements:
- Ability to stand, walk, and occasionally lift items weighing up to 25 pounds.
- Ability to work in an environment with moderate noise levels.
What We Offer:
- Competitive pay based on experience and certifications.
- Ongoing training and opportunities for advancement
- Health, dental, and vision insurance options
- Life insurance
- Short-term disability
- 401(k) with company match
- Paid time off and holiday pay.
- A positive, team-oriented work environment
- Employee discount and flexible spending accounts
If you're passionate about providing exceptional customer service in the automotive industry, we invite you to apply today and become part of our growing team at Klein Automotive!
Job Type: Full-time
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Rotating weekends
Ability to Commute:
- Clintonville, WI 54929 (Required)
Ability to Relocate:
- Clintonville, WI 54929: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $70,000