What are the responsibilities and job description for the Temporary Customer Service Representative position at Klein Insurance?
Temporary Customer Service Representative
Job Description
Klein Insurance is seeking an individual who aligns with our core values of being open-minded, hard working, optimistic and a team player while upholding the highest integrity. This position is for our Eagle Bend, Minnesota office location. This role will be a temporary customer service representative position from September-February. We are seeking an individual that thrives in a multi-faceted professional environment with strong technical computer skills.
Responsibilities
Klein Insurance is an independent insurance Agency serving clients in Minnesota, Wisconsin and the Dakotas through its five locations.
Why Klein? Because we are an independent insurance agency we can conduct a thorough search of the insurance marketplace. This allows us to match our clients exact needs with the insurance carrier who will provide the best risk management solutions for the best value. We do not work for any insurance company.
Being a full-service agency we can provide solutions to all our clients insurance needs. Auto, home, health, business, specialty and more, our well-trained staff will go the extra mile to meet our clients needs.
Job Description
Klein Insurance is seeking an individual who aligns with our core values of being open-minded, hard working, optimistic and a team player while upholding the highest integrity. This position is for our Eagle Bend, Minnesota office location. This role will be a temporary customer service representative position from September-February. We are seeking an individual that thrives in a multi-faceted professional environment with strong technical computer skills.
Responsibilities
- Maintain accurate data and documentation within companies management system
- Answer telephones, direct calls, and take messages
- Complete new client intake forms for agents to quote
- Work under the supervision of your team lead to include but not limited to:
- Maintain paperless client filing in accordance with Klein Insurance procedures
- Accept projects delegated to you by team lead
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Communicate with customers, employees, and other individuals to answer questions/explain information
- Manage calendars and schedule appointments
- Travel as needed for company training
- Manage and execute tasks efficiently across organization
- Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, CRM systems)
- Typing skills 50 words per minute with 95% accuracy
- 2 or more years of administrative support experience desired
- Demonstrated customer service orientation/experience
- Excellent oral and written communication skills (grammar, spelling, punctuation, proofreading skills, etc.)
- Ability to effectively communicate with all levels of management, co-workers, and external parties
- Strong organizational skills, detail-oriented and ability to prioritize responsibilities
- Ability to multitask and stay focused on projects through frequent interruptions
- Ability to maintain confidentiality and discretion of sensitive information
- Monday to Friday: 8:30am - 4:30pm
Klein Insurance is an independent insurance Agency serving clients in Minnesota, Wisconsin and the Dakotas through its five locations.
Why Klein? Because we are an independent insurance agency we can conduct a thorough search of the insurance marketplace. This allows us to match our clients exact needs with the insurance carrier who will provide the best risk management solutions for the best value. We do not work for any insurance company.
Being a full-service agency we can provide solutions to all our clients insurance needs. Auto, home, health, business, specialty and more, our well-trained staff will go the extra mile to meet our clients needs.