Patient Access Specialist

Description

At Klickitat Valley Health, we believe that every individual deserves access to high-quality healthcare, and our team of passionate professionals is at the heart of making this vision a reality. We are currently seeking a dedicated and compassionate Patient Access Specialist to join our registration team in the Hospital Registration Department.

Klickitat Valley Health is a rural, critical-access hospital located in scenic Goldendale, Washington only two hours from Portland along the breathtaking Columbia River Gorge. KVH offers emergency and acute inpatient care and a full scope of ancillary services including General Surgery, Diagnostic Imaging, Laboratory, Respiratory Therapy, PT / OT, Behavioral Health, Dental, Pain Management, Optometry, and Hospice. The hospital also owns a busy, well-established primary clinic that is located on the hospital campus. Inpatient care is managed by 24/7 Hospitalist staff. KVH employs over 300 staff.

General Summary:

The Patient Access Specialist provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Access Specialist interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs. The Patient Access Specialist greets patients/visitors and provides information and general assistance; answers the phone and directs calls for assistance; assists patient access and flow by efficiently collecting patient demographics information. Enters all patient information and clinical data, as required, in the electronic medical record (EMR); assists with collection of payments for hospital services and prepares a variety of charge related documentation. The Patient Access Specialist demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment. The Patient Access Specialist position will work varied shifts. This shift is primarily weekend days.

Qualifications

Minimum Education, Training & Experience (includes licenses or certifications):

Safety Sensitive per WASB5123: NO

Education:

• High school diploma or GED required.

Experience:

• One (1) year of experience working in a busy office setting.
• One (1) year of experience working in a medical setting preferred.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Answer multi-line phone system, directs in-coming telephone calls.
• Directs patient flow in the hospital lobby, serves as a receptionist for incoming patients/visitors.
• Takes accurate and timely messages, processes information to other staff as appropriate, sorts mail and delivers items brought to the hospital for employees in a timely manner
• Maintains current patient status within the EMR; completes daily census of inpatients.
• Enters all required patient information and clinical data, as required, in the CPSI electronic medical record (EMR) system for hospital admission, either in-patient or out-patient services.
• Receive/collect and process payments, and balance assigned cash box daily.
• Works varied shifts, as needed, as flexibility in scheduling is necessary at times.
• Fax records when needed.
• File documents.
• Performs other duties as assigned.

Salary : $19 - $23