What are the responsibilities and job description for the Service Dispatcher position at Kliemann Brothers Heating & AC?
HVAC Service Dispatcher
At Kliemann Brothers, we're more than just a business. We're deeply involved in giving back to our neighbors and making a positive impact in the community. We believe in the power of community support and the importance of being there for one another. If you're someone who takes pride in your work and wants to be part of something bigger, we'd love to meet you!
We have an immediate opening for an HVAC Service Dispatcher to join our growing team. This job requires a strong personality and solid process management skills. You must be able to work in a fast paced environment, be reliable, have the ability to see what needs to be done and do it, and all with a pleasant personality.
Pay Rate: $25-30/hr Depending On Experience
What We Offer YOU:
- Competitive Pay Structure: Get paid what you deserve with a lucrative salary package.
- Comprehensive Benefits: Including Medical, Dental, and Vision Insurance to keep you and your family healthy.
- Paid Holidays & Time Off: Enjoy 6 paid holidays, plus 1 week of paid time off in your first year, with up to 4 weeks as you grow with us.
- Sick Time: Accrue 1 hour of sick leave for every 40 hours worked.
- 401(k) Plans: Secure your future with a strong retirement plan.
- Career Growth: Opportunities for advancement and professional development to build your future.
- Training & Education: Paid training, continuing education, and in-house learning with a dedicated trainer and onsite lab.
- Employee Appreciation: We value our team with regular events and recognition.
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Required Qualifications:
- 2 years dispatching experience required
- Prior experience in HVAC or service industry experience preferred
- High School diploma or equivalent (minimum)
- Ability to pass a drug and background check
- Advanced communication skills; written and verbal
- Proficient in Microsoft Office: Word, Excel, Outlook
- Knowledge of dispatching software preferred
- Prioritization and organizational skills
- High attention to detail with the ability to complete tasks and follow through
- Works successfully in a fast paced environment
- Geographical knowledge of service area and map reading skills
Salary : $25 - $30
