What are the responsibilities and job description for the Associate Director, Operations position at KlientBoost?

About KlientBoost

This position can be Remote (must be located in the US) or located at one of our offices (Costa Mesa, CA or Raleigh, NC)

Hi! Did we just get your attention?! Well we're going to do our best not to waste your time!

KlientBoost is a Performance Marketing agency based out of Costa Mesa, CA, with employees in 17 different states, Canada and the UK. We have a culture of Optimism and Continuous Improvement. As we look to the future we are leaning into our values of :

G rowth Minded
R esourcefulness
O ptimism
W orld Class
T ransparent
H appy Healthy

So with that very small introduction, let's get to the point : we're looking for a dynamic, talented individual to join the Operations team here at KlientBoost. Could it be you?! We hope so.

Check it out

About the role

The Associate Director of Operations will partner with senior leadership to drive efficiency in workflow and process across the organization, and track high priority business initiatives and KPIs. This role will have high visibility and will be instrumental in taking KB to the next level in its goals of achieving operational excellence and efficiency.

Essential Functions

Operational Efficiency & Process Compliance :

Design, implement, and oversee operational processes to improve efficiency across teams.

Ensure company-wide adherence to established workflows, SOPs, and best practices.

Conduct regular audits and refine processes to optimize productivity and mitigate risks.

Collaborate with department leads to identify bottlenecks and improve cross-functional workflows.

Project & Task Management :

Manage and optimize Asana as the central hub for project and task management.

Train and support team members in Asana usage and best practices.

Monitor project timelines, budgets, and deliverables to ensure efficiency and on-time execution.

Technology & Automation :

Identify opportunities to automate repetitive tasks and enhance productivity through integrations.

Implement tools and software that improve collaboration, workflow automation, and performance tracking.

Manage vendor relationships for operational tools and software platforms.

Business Performance Tracking :

Support budget planning, resource allocation, and financial forecasting for operational needs.

Collaborate with leadership to set and track key performance indicators (KPIs) for operational success.

Knowledge and Critical Skills / Expertise

Bachelor's Degree in Business, Marketing, Advertising, Data Science / Analytics, Economics, or equivalent experience.

5-7 years of experience in business operations and / or systems, preferably in an advertising, marketing, or creative agency. 1 years of management experience preferred.

Proven expertise in a project management tool such as Asana, Monday, or Clickup, including automation, reporting, and workflow optimization.

Experience in implementation of automation tools such as Zapier, Tray, Make or similar.

Ability to prioritize and juggle multiple priorities, often under pressure and on tight deadlines

Ability to re-prioritize in-the-moment

Ability to communicate workload and prioritization

Proactive identification of concerns or problems, or a better / more efficient process, and working with Leadership on potential solves and implementation.

Strong problem-solving skills and a cool head under pressure.

Benefits

Medical, Dental, Vision Insurance

Unlimited PTO

401K

Wellness Stipend ($100 reimbursed per month towards a wellness benefit : gym membership, Chiropractor, therapy, etc.)

Friday Catered Lunch in Office or Stipend for Remote Employees

The pay range for this role is :

105,000 - 120,000 USD per year (USA)

Salary : $105,000 - $120,000

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Associate Director, Operations

What are the responsibilities and job description for the Associate Director, Operations position at KlientBoost?

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