Team Leader III Marketing and Communications

Provides strategic, business process workflow, and leadership support to employees within Marketing / Communications of large size and / or complexity, ensuring the alignment of individual and team service delivery performance with core business goals. Overall responsibilities include accountability and oversight for the management of staff resources, employee engagement, proactive delivery of back-office and non-customer facing services, standardization and optimization of internal processes, and operational efficiency and cost-effectiveness for the assigned shared services area(s). Ensures cross-functional alignment with other team leaders and core business operations to streamline processes, enhance internal customer service and delivery, engage in business-based workforce planning, and drive continuous improvement to support the company's strategic goals. Provides innovative, pragmatic direction to address current and future operational management challenges in a rapidly changing and complex business and operations climate.

Job Duties and Responsibilities :

• Leads and leverages shared services resources to achieve successful accomplishment of internal client support responsibilities, targeted performance / service-level metrics, and optimization of the area's business process workflow; key metrics involve team / unit performance, individual performance, internal client service delivery, value provided, efficiency, effectiveness, and staff development.
• Proactively arranges, controls, and oversees daily team activities to ensure smooth workflow, quality production, and timely delivery; ensuring contributors know what they are required to do and by when.
• Oversee and monitor cross-functional teams of shared services professionals to execute daily work responsibilities and major initiative delivery.
• Serves as a primary management contact within assigned shared services unit(s) on matters such as new employee integration / onboarding, performance management, employee engagement, tracking attendance and timecard approval, authorizing overtime, departures and other operational human resources matters.
• Proactively works with operations leaders in forecasting and planning shared services staffing requirements in line with business process and service delivery objectives; provides informed input on the production abilities and skill sets of assigned staff.
• Ensures direct reports are meeting performance expectations and service delivery targets through monitoring, mentoring, coaching, and training.
• As appropriate, assigns or delegates responsibility for specified work or functional activities, and disseminates policies and objectives to staff.
• May initiate or authorize employee hire, promotion, termination, or
• Proactively coordinate with area shared services / business operations manager and other Team Leaders to address resource and support issues, participate in staff and business operations management meetings with key stakeholders.
• Drive a task / project delivery excellence culture, with an emphasis on process optimization, continuous improvement, internal client satisfaction, adoption of technology, and quality and accuracy of work product and deliverables.
• Reviews, analyzes, and prepares reports, records, and directives, and confers with managers / supervisors to obtain data required for workforce planning activities associated with new shared services responsibilities, process improvement efforts, and problems encountered.
• Ensure and maintain appropriate documentation for performance improvement / employee coaching discussions.
• Acts as an organizational change agent, presenting the business case for operational or corporate initiatives, administrating the policies of the organization, and supporting communication to shared services unit team members to build buy-in.
• Manages employee relations matters of moderate- to significant-level of complexity as they arise within their assigned area of responsibility; escalates matters of considerable complexity to senior shared services leadership and HR.
• Actively follows up with assigned staff to address / write / discuss and monitor the progress of performance management strategies (e.g. performance improvement plans, employee development plans, etc.)
• Willingly provides technical discipline-specific subject matter expertise to direct reports to foster greater knowledge, work product quality, and development.
• Oversee the preparation and administration of detailed reports, reviews, and presentations that communicate staff and unit performance and progress.
• Responsible for meeting / exceeding their own personal productivity target(s).
• Ensures adequate training of staff and employee compliance to KLJ's policies and
• Remain current in technical discipline and leadership / team development techniques and practices.
• Collaborate with professionals from a variety of the shared services discipline to identify opportunities for shared services integration and optimization, and to provide "trusted advisor" service and solutions for internal clients.
• Exercise responsible and ethical decision-making regarding company funds, resources and adhere to professional conduct and KLJ's policies and procedures.
• Perform additional responsibilities as required by business

Qualifications :

Physical Requirements :

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

The employee is regularly required to : Sit, stand, walk, stoop, kneel, twist, crouch and crawl. Use hands to handle, or feel objects, tools, or controls; and reach with hands and arms. Talk or hear and communicate clearly.

The employee must :

Frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds and infrequently up to 50 pounds.

Hours and Travel :

This position requires the individual work 40 hours per week with 90% of time spent in the office and 10% out of the field.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)