What are the responsibilities and job description for the Tools Support Engineer - Tampa position at KLM Careers?
The Tools Support Engineer position is a vital role in our organization focusing on Application Lifecycle Management (ALM) tool customization support and configuration. This position reports to the Direct Delivery (DPO COE) organization and provides essential support to engineering project teams facilitating tool rollouts configurations and training to meet project and business needs. The ideal candidate should possess strong interpersonal skills and the ability to work independently while effectively collaborating across functional and geographic boundaries.
Company Culture and Environment
We foster an inclusive culture where individual differences are embraced creating an environment of support and trust. Our team values clear communication relationship building and accountability ensuring everyone can contribute to enterprise results and personal growth.
Career Growth and Development Opportunities
This role provides opportunities for professional development through coaching mentorship and training. By collaborating with various engineering teams and IT departments you can cultivate new skills and advance your career within the organization.
Detailed Benefits and Perks
While specific benefits are not listed the role implies an environment supportive of professional development including training and mentorship opportunities that contribute to career advancement.
Compensation and Benefits
- Competitive salary based on experience
- Opportunity for hybrid work (3 days onsite)
- Professional development and training opportunities
Why you should apply for this position today
This position offers a unique chance to work in a pivotal role that directly supports engineering teams and enhances project success through effective ALM tool management. You will have the opportunity to make a significant impact while collaborating with diverse teams in a dynamic work environment.
Skills
Responsibilities
Qualifications
Education Requirements
Education Requirements Credential Category
Experience Requirements
Why work in Tampa FL
Tampa offers a vibrant mix of culture outdoor activities and a growing tech scene making it an attractive place to live and work. With its beautiful beaches rich history and diverse community Tampa provides a wellrounded lifestyle that supports both personal and professional growth.
Employment Type : Contractor
Education Level : Bachelors degree
Required Knowledge Skills and Abilities : (Hiring Companies ATS Questions) :
1. Do you have strong experience with ALM tools like Microfocus QC ALM or Octane including tool setup customization and maintenance.
2. Do you have the ability to configure user roles entities workflows alerts dashboards and reporting modules to meet projectspecific requirements.
3. Do you have proficiency in identifying and resolving issues related to ALM tools including user access system performance and integration problems.
4. Do you have knowledge of SQL for querying data and experience with scripting to automate tasks within ALM tools.
5. Do you have experience in deploying and integrating ALM tools across multiple projects including managing upgrades patches and migrations.
6. Do you have the ability to work effectively with engineering teams project managers and IT departments to ensure smooth tool deployment and usage.
7. Do you have strong written and verbal communication skills to provide clear instructions training and updates to users and stakeholders.
8. Do you have experience in monitoring tool usage generating reports and ensuring optimal performance of ALM tools across projects.
9. Do you have the ability to assess and mitigate risks related to tool usage and project performance.
10. Do you have strong organizational and time management skills to handle multiple projects across different time zones and ensure timely execution.
11. Must be a US Citizen or Green Card holder.
Key Skills
Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting
Vacancy : 1
