What are the responsibilities and job description for the Bilingual Collections Representative position at KLS Financial?
Do you thrive in a fast-paced environment and enjoy helping customers find solutions? Are you bilingual in Spanish and English, with the ability to communicate effectively with diverse customers? If this sounds like you and you're looking for a rewarding career with growth potential, we want you on our team as a Collections Representative!
Key Responsibilities:
- Communicate effectively with customers to resolve outstanding accounts.
- Utilize strong problem-solving skills to create win-win solutions.
- Display empathy and understanding while maintaining professionalism.
- Prioritize a sense of urgency in resolving customer issues.
- Document all customer interactions accurately and thoroughly.
Requirements:
- Bilingual in Spanish (required).
- Strong phone presence with a confident and clear voice.
- Call center experience is a plus.
- Proven ability to interact well with individuals from all backgrounds.
- Compassionate, empathetic, and able to handle sensitive situations tactfully.
- High School diploma or equivalent (additional education is a plus).
Full-Time Benefits:
- Comprehensive Medical, Dental, and Vision coverage.
- 401(k) with company match.
- Long-Term Disability insurance.
- Life Insurance.
Please note that this position can become hybrid after a minimum 90 day training period, pending performance.
Join a supportive and dynamic team that values your skills and experience. Make a real impact while growing your career in an inclusive and friendly environment.
How to Apply:
Submit your resume and a brief cover letter detailing your experience and why you’re a great fit for this role.
We’re excited to hear from you!
Salary : $17