What are the responsibilities and job description for the Process Engineer position at KMM Technologies, Inc.?
Job Details
Job Description
Reach me on: Email: Lax@kmmtechnologies.com | Tel: (240) 800-0039
Position: Process Engineer
Location: Reston, VA #REMOTE
Duration: C2H
Job Description:
- Delivers process support and serves as a technical resource in process development, troubleshooting, process optimization, and scaling up initiatives.
- Creates baseline process maps, identifies inefficiencies, and assists with re-designing and re-imagining the process to deliver superior customer experiences.
- Education Level: Bachelor's Degree (Computer Science, Information Technology, or related field)
- 3 years of relevant experience.
- Ability to motivate self and foster a culture of continuous improvement and agile execution., Proficient
- Knowledge of process engineering methods and evaluation criteria., Proficient
- Knowledge of process improvement techniques., Proficient
- Knowledge of process mapping and documentation techniques., Advanced
- Ability to work with data and analytics., Proficient
ESSENTIAL FUNCTIONS:
50% Collaborates with cross-functional teams to identify, analyze gaps, and document processes.
25% Performs validation activities on existing and new processes.
25% Collects and analyzes data from existing processes and identifies improvement strategies.
Top 5 Required Skills:
1. Analytical Thinking:
- Ability to dissect complex problems and identify root causes.
- Skill in data analysis to spot trends and anomalies.
- Strong logical reasoning to evaluate potential solutions and their impacts.
2. Communication Skills:
- Excellent verbal and written communication to convey technical issues to non-technical stakeholders.
- Active listening to understand the concerns and needs of different departments.
- Ability to facilitate reoccurring discussions with technical and nontechnical resources to provide understanding of issue to present to a wide range audience of stakeholders
3. Technical Proficiency:
- Solid understanding of IT systems, infrastructure, and software applications.
- Familiarity with problem management ITSM tools and software.
- Comfortability in holding technical meetings, workshops, and presentations with CareFirst internal and vendor support teams
4. Problem-Solving Ability:
- Creative thinking to develop innovative solutions to prevent recurring issues.
- Proactive approach to identifying potential problems before they impact the business.
- Effective decision-making under pressure.
5. Attention to Detail:
- Precision in documenting problem details and resolution steps.
- Thoroughness in conducting root cause analysis and post-implementation reviews.
- Meticulousness in tracking and managing multiple problem resolution efforts simultaneously.
Thanks & Regards,
--
LAXMAN
KMM Technologies, Inc.
Tel: (240) 800-0039 |Email: lax@kmmtechnologies.com
