Salesforce Solution Architect

KMM an ISO 9001:2015, CMMI Level 2 certified company provides high-quality IT consulting services and innovative solutions by using the most effective and modern technologies. We have a core group of Subject Matter Experts with certifications and immense experience in successfully delivering mission-critical solutions. We have extensive industry experience in the financial, insurance, Health IT, media, marketing, retail, and government markets. We have a proven track record in understanding client s business challenges, determine a customer-focused solution, and provide the technical implementation and documentation to bring it to fruition.
- Job Title: Salesforce Solution Architect
- Job Location: Adelphi, MD (Remote work is possible)

- Key Responsibilities: Managing technology that powers inbound and outbound communications across multiple channels using Salesforce Service Cloud, Salesforce Marketing Cloud, and third-party Contact Center solutions.
- Role Involves: Enabling seamless inbound communication workflows, automating constituent journeys, and delivering personalized outreach strategies.
- Requirements: Expertise in Salesforce Service Cloud and Marketing Cloud, experience integrating third-party tools such as Five9.
- Collaboration: Work closely with business stakeholders, technology leaders, and cross-functional teams to design and implement innovative solutions.
- Ideal Candidate: Should be a hands-on implementer and strategic thinker who can deliver scalable, impactful solutions aligned with organizational goals.
- Experience: Minimum of 5 years in Salesforce-focused roles with deep expertise in Service Cloud, Omni-Channel, and communications workflows.
- Certifications: Salesforce Certified Advanced Administrator required; additional certifications (e.g., Salesforce Platform App Builder) are a strong plus.
- Contact Center Integration: Proven experience integrating third-party Contact Center solutions like Five9, Service Cloud Voice etc.
- Marketing Cloud (Preferred): Experience with Salesforce Marketing Cloud is a plus.
- Leadership Experience: Experience mentoring and leading teams of Salesforce professionals, ensuring alignment with best practices.
- Solution Design & Development: Expertise in designing and implementing Salesforce solutions, including custom objects, flows, and process automation.
- Cross-Functional Collaboration: Experience working with stakeholders to translate business needs into technical solutions.

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