Position Title : Elevation Professional
Location : Remote / Global
Job Type : FullTime
Reports To : Elevation Manager
About Us
At KNAK AI Solutions were redefining customer experience by blending cuttingedge technology with human empathy. Our mission is to elevate every interaction into a meaningful and impactful experience for our clients and their customers. Join a team committed to innovation collaboration and making a real difference in the world of customer experience.
Position Overview
The Elevation Professional is a dynamic role designed for customercentric individuals who thrive on solving problems delivering exceptional support and driving innovation. You will be at the front lines of customer engagement providing highquality service across multiple channels (email chat and phone) while identifying opportunities to enhance processes and customer satisfaction. This role is ideal for candidates eager to grow take initiative and contribute to a highperforming team.
Key Responsibilities
1. Customer Engagement
- Respond promptly and professionally to customer inquiries via email chat and phone.
- Deliver tailored solutions to customer issues maintaining a focus on empathy clarity and professionalism.
- Escalate unresolved issues to appropriate teams while ensuring followthrough until resolution.
2. ProblemSolving and Process Improvement
Identify patterns in customer feedback and recommend process enhancements to improve efficiency.Collaborate with crossfunctional teams to address recurring issues and implement innovative solutions.Actively participate in brainstorming sessions to refine workflows and tools.3. Quality Assurance and Insights
Adhere to company standards for quality efficiency and customer satisfaction.Contribute to regular quality audits by identifying strengths and areas for improvement in team interactions.Document and share customer insights to support the development of new strategies and solutions.4. Professional Development
Participate in training programs to enhance your skills and stay uptodate with the latest tools and trends.Take ownership of personal growth by setting and achieving performance goals.Support teammates through knowledge sharing and mentorship opportunities.Qualifications
Required :
13 years of experience in customer service support or a related field.Exceptional communication skills both written and verbal.Strong problemsolving abilities and attention to detail.Proficiency in CRM tools like Zendesk Gorgias or equivalent.Ability to work independently and collaboratively in a remote environment.Preferred :
Experience in ecommerce SaaS or technologybased customer support.Familiarity with workflow automation and process optimization tools.Multilingual capabilities are a plus.Key Attributes
Empathetic Communicator : You can connect with customers on a human level ensuring their concerns feel heard and understood.Proactive ProblemSolver : You anticipate customer needs and address issues before they escalate.DetailOriented Performer : You manage tasks accurately and efficiently without compromising quality.Team Player : You thrive in collaborative environments and actively contribute to team success.Why Join Us
Be part of a missiondriven team shaping the future of customer experience.Opportunities for professional growth and career development.A supportive inclusive and innovative work culture.Flexible working options and competitive benefits.To Apply :
Submit your resume and a brief cover letter highlighting your experience and why youre excited to join KNAK AI Solutions. Lets elevate together!
