Director of Operations

Role Summary

The Director of Operations role is a cornerstone position within our organization, demanding a seasoned leader with the ability to scale a growing business. This is more than a job—it’s an opportunity to lead, innovate, and drive transformative growth. We are seeking a candidate who has successfully led a team, managed operations for a digital marketing company, and delivered measurable results across diverse functional areas. This leader will combine strategic foresight with operational precision, fostering a culture of excellence while overseeing Production, Client Services, Human Resources, Administrative, and Sales & Marketing functions. You will protect the time and priorities of the Managing Partners while serving as the internal heartbeat of the organization. If you have the experience, drive, and vision to lead a fast-growing, values-driven company, this role is for you.

Key Responsibilities

1. Strategic Leadership and Execution

• Translate the vision of senior leadership into actionable and measurable strategies.
• Set priorities and drive the execution of high-impact initiatives, ensuring the company achieves its operational and financial goals.
• Serve as a trusted partner to leadership, identifying and acting on opportunities for growth and scalability.

2. Operational Excellence and Scalability

• Oversee day-to-day operations to ensure alignment with company objectives and growth targets.
• Develop and implement scalable systems to support business expansion, safeguarding operational efficiency and compliance.
• Set the bar for operational performance, driving excellence across all departments.

3. Data-Driven Decision-Making

• Leverage metrics and data analysis to optimize performance and inform strategic decisions.
• Monitor key performance indicators (KPIs) to identify trends, challenges, and opportunities for improvement.
• Foster a culture of data-driven accountability within the organization.

4. Team Leadership and Development

• Lead, mentor, and inspire a team of 10 individuals across multiple functions.
• Drive recruitment, onboarding, training, and professional development initiatives to build a high-performing team.
• Align team growth with company objectives, ensuring effective resource allocation and talent utilization.

5. Cultural Stewardship

• Embody and promote company values, fostering an inclusive, respectful, and collaborative workplace.
• Develop and uphold policies that reinforce company culture while supporting organizational goals.

6. Infrastructure and Resource Management

• Ensure robust systems are in place for legal, HR, and financial processes to support a $5M revenue company.
• Manage vendor relationships and negotiate contracts to maximize value and efficiency.
• Implement operational frameworks that prepare the company for continued growth.

7. Client and Public-Facing Leadership

• Represent the company in public forums, including podcasts, webinars, and industry events.
• Serve as a spokesperson for the company’s mission and values, building relationships to enhance visibility and influence.

8. Crisis Management and Problem Solving

• Take a proactive and confident approach to crisis management, guiding the team through challenges with composure and clarity.
• Anticipate potential disruptions and implement measures to minimize risk and maintain business continuity.

Requirements

• Proven experience as a Director of Operations, VP of Ops, or equivalent role in a company generating $5M in annual revenue.
• Demonstrated success leading and managing teams of 10 individuals across multiple departments.
• Strong track record of driving operational improvements, optimizing resources, and scaling businesses.
• Strong track record of RevOps and ongoing sales cycle management.
• Exceptional communication, leadership, and problem-solving skills.
• Data-driven mindset with the ability to analyze metrics and translate insights into action.
• Experience managing cross-functional teams across areas such as HR, client services, and sales.

Compensation and BenefitsBase Salary: Range $110,000 - $145,000 per year

Performance-Based Bonus: Up to 20%–30% of base salary, based on achieving specific KPIs and operational goals.

Retirement Plan – 401(k) Match:

• 100% match on contributions up to 3% of the employee's annual salary.
• 50% match on contributions for the next 2% of salary, covering contributions from 4% to 5%.

Paid Time Off (PTO) and Holidays:

• PTO Policy

Healthcare Benefits

• Included

Job Type: Full-time

Pay: $64,925.00 - $74,260.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Professional development assistance

Schedule:

• No nights

Work Location: Hybrid remote in Lynchburg, VA 24504

Salary : $64,925 - $74,260