Director of Operations

Role Summary

The Director of Operations role is a cornerstone position within our organization, demanding a seasoned leader with the ability to scale a growing business. This is more than a job—it’s an opportunity to lead, innovate, and drive transformative growth. We are seeking a candidate who has successfully led a team, managed operations for a digital marketing company, and delivered measurable results across diverse functional areas. This leader will combine strategic foresight with operational precision, fostering a culture of excellence while overseeing Production, Client Services, Human Resources, Administrative, and Sales & Marketing functions. You will protect the time and priorities of the Managing Partners while serving as the internal heartbeat of the organization. If you have the experience, drive, and vision to lead a fast-growing, values-driven company, this role is for you.

Key Responsibilities

1. Strategic Leadership and Execution

• Translate the vision of senior leadership into actionable and measurable strategies.
• Set priorities and drive the execution of high-impact initiatives, ensuring the company achieves its operational and financial goals.
• Serve as a trusted partner to leadership, identifying and acting on opportunities for growth and scalability.

2. Operational Excellence and Scalability

• Oversee day-to-day operations to ensure alignment with company objectives and growth targets.
• Develop and implement scalable systems to support business expansion, safeguarding operational efficiency and compliance.
• Set the bar for operational performance, driving excellence across all departments.

3. Data-Driven Decision-Making

• Leverage metrics and data analysis to optimize performance and inform strategic decisions.
• Monitor key performance indicators (KPIs) to identify trends, challenges, and opportunities for improvement.
• Foster a culture of data-driven accountability within the organization.

4. Team Leadership and Development

• Lead, mentor, and inspire a team of 10 individuals across multiple functions.
• Drive recruitment, onboarding, training, and professional development initiatives to build a high-performing team.
• Align team growth with company objectives, ensuring effective resource allocation and talent utilization.

5. Cultural Stewardship

• Embody and promote company values, fostering an inclusive, respectful, and collaborative workplace.
• Develop and uphold policies that reinforce company culture while supporting organizational goals.

6. Infrastructure and Resource Management

• Ensure robust systems are in place for legal, HR, and financial processes to support a $5M revenue company.
• Manage vendor relationships and negotiate contracts to maximize value and efficiency.
• Implement operational frameworks that prepare the company for continued growth.

7. Client and Public-Facing Leadership

• Represent the company in public forums, including podcasts, webinars, and industry events.
• Serve as a spokesperson for the company’s mission and values, building relationships to enhance visibility and influence.

8. Crisis Management and Problem Solving

• Take a proactive and confident approach to crisis management, guiding the team through challenges with composure and clarity.
• Anticipate potential disruptions and implement measures to minimize risk and maintain business continuity.

Requirements

• Agency experience is required. Candidates must have 3-5 years in a senior leadership role at a digital agency generating $5M in annual revenue and offering web design, SEO, and copywriting services.
• Experience scaling a digital agency through rapid growth, expanding service lines, and optimizing operations. Must have worked in a high-growth environment (example: scaling from $1M to $5M or more in under 2 years) while maintaining efficiency and team performance.
• Candidates must have technical expertise, a strong grasp of agency workflows, and fluency in industry terminology. Understanding processes, team structures, and operational challenges in a high-growth digital agency is essential.
• The ideal candidate is a proactive, intuitive problem-solver who anticipates challenges, identifies potential issues before they arise, and takes decisive action to ensure seamless operations.
• Success leading teams of 10-20 people across multiple departments in a remote environment. Must be deeply passionate about leadership, with a track record of building a strong culture, influencing, motivating, and inspiring teams to perform at their highest level.
• Proven expertise in RevOps and sales cycle management. Data-driven mindset with a strong ability to analyze metrics, identify trends, and translate insights into strategic action.

Our Values:

Unshakable Character

We do the right thing, even when it's hard. Integrity is our foundation—it guides every decision we make and every interaction we have. We take accountability for our actions and deliver on our promises. Our reputation isn’t just what others see; it’s who we are when no one’s watching.

Competitive Spirit

We’re driven to win—not just for ourselves but for the team. We love the thrill of the challenge and thrive under pressure. Competition fuels our innovation, pushes us to excel, and keeps us hungry for better solutions. We’re not just in the game; we’re here to dominate.

Relentless Curiosity

We never stop asking questions because answers are never the end—they’re the beginning. We seek to understand deeply and learn constantly, unafraid of the unknown. Curiosity isn’t just encouraged; it’s required. It’s how we innovate, adapt, and stay ahead.

Extraordinary Candor

We speak truth with kindness, clarity, and purpose. Radical transparency drives us to give and receive feedback fearlessly, trusting that honesty leads to growth. We value candor because it fosters trust, strengthens relationships, and ensures we’re always moving forward together.

Compensation and Benefits

Base Salary: Range $110,000 - $145,000 per year

Performance-Based Bonus: Up to 20%–30% of base salary, based on achieving specific KPIs and operational goals.

Retirement Plan – 401(k) Match:

• 100% match on contributions up to 3% of the employee's annual salary.
• 50% match on contributions for the next 2% of salary, covering contributions from 4% to 5%.

Paid Time Off (PTO) and Holidays:

• PTO Policy

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Orlando, FL 32804

Salary : $110,000 - $145,000