What are the responsibilities and job description for the CSR/Dispatcher position at Knife River - NDS?
At Knife River, we take care of our team because we know it’s our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index. Please consider joining our growing team today!
Dispatcher receives orders from customer's and schedules drivers to deliver product at various locations.
Job Duties:
- Assigns appropriate equipment and personnel for completion of duties and deliveries.
- Distribute rental equipment check-in sheets for Superintendents approval.
- Request quotes/prices and receive orders.
- Coordinate equipment moves with transport companies and monitor agency transport compliance. Locate and rent equipment as needed, track and log rental equipment.
- Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated.
- Tracks and reports time off/attendance of drivers and personnel.
- Answers phone to take/alter order and complete all required information.
- Communicate effectively (verbal, listening, written) and handle all after hour and weekend changes.
- Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
- Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
- Monitor and communicate with field, managers and supervisors of any upcoming challenges or changes in deliveries/scheduling.
- Suggest methods of improvement to supervisors/managers.
- Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
- Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.
- Provides routine administrative support to Operations & Field as necessary.
- Performs other duties as assigned.
Minimum Qualifications:
- Must have experience in administrative support, with strong data entry skills, and experience with Microsoft Word and Excel.
- Very strong computer skills including but not limited to; iPad and iPhone experience required.
- Requires a high school diploma or its equivalent and 3 years of experience in customer service, administrative support, dispatch, or a related area.
- Successful candidate will have familiarity with office equipment.
- Communication skills and positive interactions with a variety of customers and vendors required.
How To Apply:
Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.
Subject to pre-employment drug testing and background checks.
If unable to apply online, please mail completed application to:
Knife River Corporation
Box 5568
Bismarck, ND 58506
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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
