What are the responsibilities and job description for the Oilfield Dispatcher position at Knight Energy Services?
Description:
This position will be responsible for directing and service customer call-ins and utilize computer based ticketing system. The successful candidate for this position needs to multi-task, problem solve and adjust from a daily routine are all musts. Must be willing to work flexible hours and work days (nights and weekends as required).
Requirements:Position Duties
- Answer and direct phone calls
- Data Entry
- Write and distribute email, correspondence memos, letters, faxes and forms
- Maintain a filing system
- Provide general support to visitors
- Responsible for checking equipment leaving and entering the yard and doing computerized delivery tickets on such equipment
- Responsible for answering the phone and talking directly to customer so to receive information concerning the job
- Ensure accurate dispatching records, proper email documentation is sent to appropriate vendors for billing/tracking purposes
- Maintain accountability of company owned equipment
- Maintain a dispatch log of all equipment movements
- Work as a liaison between accounting and the field
- Other duties as assigned
Competencies Required for Effective Performance
- One (1) year experience
- Excellent telephone etiquette skills
- Strong computer skills in Excel, Outlook, and other general office equipment
- RTMS experience is a Plus
- Ability to multitask such as talking on the phone while typing data in the computer or searching customer information
- Safety and service oriented
- Team player
- Positive attitude
- Comfortable working in a fast pace environment
Work Environment
- Typically works in a moderately noisy environment
- Routine exposure to the elements, including working outdoors and in a non-climate controlled building
- Repetitive motions
Education
- High School Diploma or GED